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\n\n ","datePosted":"2023-11-18T10:12:29.552Z","employmentType":[],"hiringOrganization":{"@type":"Organization","name":"HappyOrNot","sameAs":"","logo":",t:true,q:80,c:true/cache=expiry:max/resize=w:340/xK8FrVtERRusvVAiuH6n"}}

Revenue Operations Specialist, US



Posted on Saturday, November 18, 2023

Revenue Operations Specialist, US

Are you ready to be a key player in optimizing revenue operations for a leading customer experience management company? HappyOrNot Americas is on the lookout for a talented Revenue Operations Specialist to join our dynamic team!


About HappyOrNot:
HappyOrNot is a global leader in helping businesses improve their customer experience. With innovative solutions and cutting-edge technology, we empower organizations to drive positive change and elevate customer satisfaction.

Location: Boynton Beach, Florida (Hybrid Opportunity)


As Revenue Operations Specialist you will support the Revenue organization with the day-to-day operations.  

This is a unique opportunity to make a lasting impact on our revenue performance by assisting the various teams in the Revenue organization and by ensuring that co-operation with other parts of the organization happen consistently and without friction.  

You will report to the Director of Revenue Operations and be a part of the Global RevOps team, with the main focus on US customer cases. You will represent the Revenue team and play an active role in streamlining and developing revenue operations.  

In this role you will:  

  • Support the Revenue organization with Salesforce administration. These include, but are not limited to: 

    • Opportunity splits 

    • Account and quote creations, splits and merges 

    • Contract alignments/ mid-term amendments 

    • Price changes 

    • Upsells and downgrades  

    • Subscription mapping  

    • Coordinate RFPs and other vendor forms 

    • Set-up vendor portals 

  • Own the US-RevOps Case Queue and handle cases in a timely manner  

  • Assist with onboarding and continuous training of US revenue team on Salesforce admin and processes 

  • Represent RevOps at dedicated global accounts and work in co-operation with the Account Manager, Customer Success Manager and  Renewals Specialist.  

  • Help drive process efficiency by continuously seeking for solutions and improvement 

  • Partner with other departments like Billing&Delivery, Business Services and Product and ensure smooth process hand-over  

  • Assist with device shipments, repatriation etc. 

  • Other duties as assigned by your manager  

Experience, Knowledge and Skills 

  • Strong ability to work with various types of software, including experience with Salesforce CRM and MS Office products 

  • Team Player with excellent organizational and time management skills 

  • Outstanding communication skills (verbal and written) 

  • A strong sense of responsibility and commitment to meeting mutual targets and company strategy 

  • A proactive approach attitude to getting things done and not waiting for what would need to be done = a problem-solving mentality 

  • Understanding sense of urgency when applicable 

  • A customer centric attitude 

  • Fluent in English preferred, other languages an advantage, but not required

  • SaaS experience preferred


What We Offer:

  • Competitive salary and benefits package.
  • A collaborative and innovative work environment.
  • Opportunities for professional growth and development.
  • The chance to make a meaningful impact on customer experiences worldwide.


How to Apply:

If you are ready to take your career to the next level and be a part of a global success story, we want to hear from you!

Please submit your resume and a cover letter (

Join us in revolutionizing the way businesses measure and enhance customer satisfaction. HappyOrNot Americas is waiting for someone like you to drive excellence in revenue operations!

First application date: 14 November 2023
Employment type: Full Time

What we are looking for

  • Data Analysis
  • CRM Expertise
  • Process Optimization
  • Proficient in English
  • Communication skills
  • Problem solving
  • Time Management


  • Medical
  • Dental
  • Vision
  • Short Term Disability
  • Long Term Disability
  • Basic and Voluntary Life Coverage
  • Paid Time Off
  • Sick Time Off
  • 401k Plan/Matching
  • Pet Insurance
  • Credit Monitoring Coverage
  • and more...


HappyOrNot and the original 4 Smileys offer a simple way to engage your customers and track the pulse of their service experience through anonymous, relevant feedback for optimized customer experience and operations. With headquarters in Finland, offices in the U.S. and resellers spanning 135 countries, we provide valuable feedback for 4000 brands, including Elkjøp, Autogrill, Levi’s Stadium, and London Heathrow Airport. Visit


Revenue Operations Specialist, US

Basic information

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