Inside Sales Manager

Mr Yum

Mr Yum

Sales & Business Development
Melbourne, VIC, Australia
Posted on Monday, June 3, 2024

About Us

When it comes to food experience, me&u helps you always feel like a local. The company’s vision is to bring that feeling to everyone, anywhere - so no matter what neighbourhood you live in or visit, you’ll always know the perfect place to go and exactly what to order.

me&u is used by 6000+ bars, pubs, and restaurants to create memorable guest experiences and grow their brands. With 200 staff in five countries, and offices in Melbourne, Sydney, London and Austin, me&u is the consolidation of two leading hospitality technology companies: Mr Yum and me&u, who merged in November 2023.

About The Role

The Inside Sales Manager is a key member of the Revenue Expansion Team, dedicated to reaching out to existing small and medium-sized business (SMB) customers to upsell products and services, enhance customer engagement, and drive overall business growth. This role also supports the team by booking meetings with high-value SMB customers and assisting with outreach to venues that have submitted applications through the me&u website. Maintaining accurate CRM records is also a critical component of this role.

What You'll Do

  • Reach out to existing SMB customers to promote and upsell additional products and services.Conduct regular meetings & follow-ups to ensure customers are fully engaged with and benefiting from me&u offerings
  • Identify customer needs and tailor upsell strategies to meet those needs
  • Develop and deliver targeted engagement plans to increase product adoption and customer satisfaction
  • Identify and prioritise high-value SMB customers for outreach
  • Collaborate with team members to coordinate and schedule meetings with targeted customers
  • Provide necessary information and resources to ensure successful meeting outcomes
  • Track and report on meeting bookings and outcomes
  • Contact venues that have submitted inbound applications to discuss their needs and potential fit with me&u services
  • Provide information and support to help venues complete their application process
  • Schedule follow-up discussions as needed to ensure timely onboarding
  • Maintain detailed records of customer interactions, sales activities, and meeting outcomes in the CRM system
  • Regularly update and review CRM data to ensure accuracy and completeness
  • Utilise CRM data for decision-making and reporting

What You'll Need

  • Proven experience in sales, account management, or a similar customer-facing role
  • Strong communication and interpersonal skills to engage effectively with SMB customers
  • Demonstrated ability to upsell products and services based on customer needs
  • Proficiency in using CRM systems to track customer interactions, sales activities, and outcomes
  • Excellent organisational and time-management skills to handle multiple tasks and prioritise effectively
  • Ability to develop and execute targeted engagement plans
  • Strong analytical skills to utilise CRM data for decision-making and reporting
  • Experience in scheduling and coordinating meetings with high-value customers
  • Familiarity with the hospitality SMB market and understanding of their unique challenges and needs
  • Proactive and self-motivated attitude with the ability to work independently and as part of a team
  • A focus on achieving sales targets and driving business growth
  • Problem-solving skills to address customer inquiries and provide effective solutions
  • Flexibility and adaptability to thrive in a dynamic and fast-paced environment

Nice To Have

  • Experience in the technology or SaaS industry; hospitality tech a bonus
  • Knowledge of Hubspot CRM
  • Familiarity with customer engagement strategies and best practices
  • Experience working with SMBs in the hospitality or retail sectors
  • Previous training in sales techniques and methodologies; we follow the MEDDIC Sales methodology

Why me&u?

Work with impact and purpose. We’re helping the hospitality and entertainment industries to thrive and me&u is at the forefront of this. Expect collaboration and interesting problems to solve.

Work with great people. Work alongside a supportive, diverse and inclusive team. You’ll have the trust, freedom and support to experiment and not be afraid of failure but to learn from it...and have fun together along the way.

Work that challenges you. We’re growing quickly, and you will too. You’ll have numerous opportunities to embrace discomfort, grow and learn as me&u expands and scales globally.

Work that works for you. We’re a flexible, remote-friendly place with inclusive leave options and day-to-day work times to suit your routine. We prioritise our team’s mental health & overall wellbeing, with access to mental health days and support programs.

Diversity and Inclusion Commitment

We’re committed to growing and empowering an inclusive me&u community. That’s why we actively encourage applications from candidates from all backgrounds, experiences, and perspectives. If you require accessibility assistance at any stage of the process, please let us know.