Job Title: Technical Sales Engineer

Location: Houston, TX, USA

About the role:

Abyss is looking for a client facing Technical Sales Engineer to work with our Oil & Gas customers. As a Technical Sales Engineer, your focus is on making sure the proposed value of our product is realized by the customer. As the key liaison of the customer, you will play a critical role in ensuring that our service delivery meets and exceeds the expectations of our clients. This includes, but is not limited to, technical engineering review of results generated by automated systems, understanding client requirements, maintaining the highest level of quality in line with customer needs and organization standards, and prioritizing deliverables across teams to ensure timely and accurate delivery.

Responsibilities:

1. Technical Account Management: Serve as the main point of contact for all client interactions relating to service delivery, scheduling, and client-specific requirements.
2. Business Development: Work with new and existing clients to build on existing business.
3. Customer Service: Support customer post-sales activity to ensure recurring business.
4. Data Analysis: Conduct comprehensive data analysis, interpret deliverables, and provide meaningful insights to help clients understand the implications of the data for their operations and strategic goals.
5. Reporting and Communication: Create and deliver presentations, timelines, and progress updates to keep all stakeholders informed about project status.
6. Product Discovery: Collaborate with the Product Team to incorporate client experience and requests back into the software development roadmap.
7. Internal Project Management: Drive timely delivery by following account projects and deliverables as they progress through the processing pipeline.
8. Client Advocacy: Serve as the voice of the client within the organization to ensure their needs and concerns are adequately addressed in all decision-making processes.

Qualifications:

1. Bachelor’s degree in engineering.
2. 5 to 10 years of engineering experience in structural engineering, infrastructure design, or oil & gas.
3. 5+ years of sales experience
4. Excellent understanding of project management principles and ability to manage multiple tasks simultaneously.
5. Exceptional communication skills, both written and verbal, with the ability to present complex ideas to diverse audiences.
6. Highly organized, with strong attention to detail and a commitment to delivering high-quality work on schedule.
7. Strong attention to quality assurance processes and standards.
8. Proficient in MS Office Suite, particularly in creating presentations and reports.