Senior Solution ArchitectHouston, Texas | Global Customer Success – Architecture (AMER) | Full-Time | Hybrid

About Abyss

Abyss is pioneering the future of inspection at scale, providing products and solutions that are enabling autonomous robots to capture and analyze data at an unprecedented level. Its industry-leading technology is pushing the boundaries of the possible, going beyond the status quo to deliver billions of dollars in risk reduction for some of the world’s biggest companies. We’ve curated the brightest minds in autonomy who work every day to help protect the world’s most valuable assets and resources, delivering the insights needed to inform preventative maintenance programs, exceed health and safety targets, and significantly reduce CO₂.

The RoleAs a Senior Solutions Architect at Abyss, you will lead the design of complex, end-to-end solutions that merge our flagship platform with our customers’ technology portfolios.

The right person for this role has the ability to take a complex problem and make it simple, not the other way around.

You’ll be trained up to be a technical subject matter expert across all aspects of our professional and managed services offerings, guiding both new and existing clients from initial discovery through full implementation.

Working closely with sales, delivery teams, and data scientists—as well as directly with customers—you will translate requirements, architect robust solutions, and ensure our products are deployed successfully in a variety of challenging environments.

Your work with strategic customers will enable you to spot opportunities for new features and products, and you’ll collaborate with product managers and engineering leaders to continuously refine and improve Abyss’s SaaS platform.

In this role, you’ll enjoy a blend of consulting, solution architecture, and product development, supported by a cross-functional team that values openness, learning, and mutual support.

Customer Engagement & Onboarding:

• Collaborate with customers to understand their technical and business needs.
• Lead onboarding processes for seamless adoption of Abyss solutions.
• Provide hands-on guidance for integrating products into client environments.

Technical Consultation:

• Act as the primary technical contact for customer inquiries and challenges.
• Design and present customized solutions aligned with customer objectives.
• Troubleshoot deployment issues and ensure timely resolution.

Product Advocacy & Opportunities:

• Identify operational gaps and opportunities where Abyss Solutions can deliver value.
• Gather feedback to guide product improvements and Evangelise the adoption of new features
• Advocate for customer needs internally to influence product roadmaps.

Integration Analysis:

• Analyze and plan integration with ERP systems (e.g., SAP, Oracle, Microsoft Dynamics) and other key industry platforms.
• Collaborate with engineering teams to implement and test integrations.

Collaboration & Stakeholder Management:

• Partner with sales, product development, and engineering teams to deliver cohesive solutions.
• Prepare and deliver technical demonstrations, workshops, and training.
• Act as a trusted advisor for customers, building long-term relationships.

Educational Background:

• Bachelor’s degree in Engineering, Computer Science, or a related field.

Experience:

• 9+ years in a solutions architect, technical consulting, or similar role.
• Strong experience in B2B customer engagement and designing technical solutions.

Skills:

• SAAS
• API Integration (REST, GraphQL)
• AWS
• Security
• Software Architecture
• UX
• Strong communication,
• Mongo (NoSQL)
• Problem-solving

Bonus

• Maximo, SAP PM, OSIsoft PI, or AutoCAD

What’s in it for you

• We encourage and support continuous learning and career growth, and maintain that upskilling and staying up to date with emerging technologies is expected.
• You’ll get to work closely with industry leaders working on problems without existing solutions.
• Working with a growing company means there’s lots of opportunities.
• Opportunity to work at or travel between our various office locations.
• You’ll have the opportunity to transition into other technical specialties within the company.
• Access to top quality benefits including health, vision, dental, EAPS, disability and life insurance.

This role is a Hybrid role out of the Houston office. We are unable to offer relocation assistance.