Clinician Impact Onboarding Specialist

Ambience Healthcare

Ambience Healthcare

Remote · United States
Posted on Saturday, December 30, 2023

We are a hybrid, remote-friendly culture, with our company headquarters based in San Francisco. Candidates anywhere in the US are encouraged to apply.

About Us:

Ambience Healthcare is building the AI operating system for healthcare, with the mission of supercharging healthcare workers with AI superpowers.

Over the past several years, healthcare organizations and health systems have been approaching a critical turning point: workforce shortages and clinician burnout are at an all-time high, cutting into already-razor-thin margins and posing critical operational challenges. Organizations are finding themselves under immense pressure to address burnout and increase access to care, all while maintaining profitability despite declining reimbursement rates.

Until now, they have been unable to find any viable solutions to this productivity and morale crisis.

Ambience Healthcare was founded after 2.5 years of R&D in large language model (LLM) technology to address one of the most impactful productivity opportunities in healthcare: clinical documentation. The most painful part of a clinician’s day consists of hours of late-night administrative work, writing detailed documentation in the medical record for each of their visits. The contents of each medical note are critical for reimbursement, compliance, downstream clinical quality measures, and for other care team members to understand what happened to each patient.

Ambience's flagship product, Ambience AutoScribe, is a best-in-class AI medical scribe that captures the nuances of clinician-patient conversation in real-time into comprehensive medical documentation within the EMR. On average, Ambience saves 16+ hours of tedious note-taking per clinician per week. Today, AutoScribe is available across 18+ specialties and is used by clinicians at leading healthcare organizations for every single one of their shifts.

For the first time in years, clinicians are able to get home on time for dinner without any documentation homework. And as a result, they now refuse to practice without AutoScribe.

As we experience unprecedented pull from the market for our products, we’re actively expanding our team of world-class talent across sales, marketing, product, engineering, clinical, and customer success functions.

At Ambience, you’ll be surrounded by an exceptional team of A-players who are kind, humble, curious, and deeply aligned with the core mission of improving the lives of clinicians and their patients, including:

  • 2nd-time founders in healthcare who previously built a virtual care platform
  • the author of a leading deep learning textbook
  • co-founder of Cruise’s ML platform team
  • co-founder of Rev.com’s automated speech recognition team
  • Former principal architect at Palantir
  • Founder of Reddit's web platform team
  • former Head of Growth from a leading tech-enabled primary care group

The Role:

We are seeking a skilled and motivated Clinician Impact Onboarding Specialist to join our growing team. The successful candidate will be responsible for providing consultation services to clinicians to help them optimize their workflows with our innovative AI medical scribe software, Ambience AutoScribe. The ultimate goal is to supercharge clinicians with breakthrough generative AI technology.

This role involves training clinicians on how to best utilize our AI medical scribe software to optimize workflow, improve patient care, and enhance clinical documentation efficiency. The chosen candidate must have an in-depth understanding of both healthcare and clinical documentation.

This role is crucial in ensuring that our clinicians are comfortable, confident, and efficient in using our product daily.

What You’ll Do:

1. Effectively baseline existing workflows to deliver comprehensive training programs on how to optimize efficiency with AutoScribe while adapting to the individuals' knowledge levels and responses.

2. Assist in developing training materials including user guides, videos, and presentations to ensure effective workflow optimization, user onboarding, and continued engagement.

3. Gather and analyze feedback from clinicians to make necessary adjustments to the training program and inform our product roadmaps.

4. Support users and troubleshoot any product and/or workflow issues to the appropriate internal teams such as engineering.

5. Ensure product updates are thoroughly understood and incorporated into the training curriculum.

6. Conduct regular assessments to evaluate the effectiveness of the training program and the clinicians’ understanding of AutoScribe.

7. Provide ongoing support, coaching, and resources to users to ensure they are comfortable and proficient in using AutoScribe.

8. Gather and analyze feedback from clinicians regarding note quality and triage the feedback to the clinical team.

  • About Ambience Healthcare: Ambience Healthcare’s mission is to supercharge clinicians with breakthrough generative AI technology. The Ambience AI operating system provides clinicians with a powerful suite of tools, designed to reduce documentation burden, alleviate clinician burnout, and improve patient care. These tools include an AI medical scribe, CDI assistant, after-visit summary, and specialist referral generator. By partnering with Ambience, healthcare systems see on average a 78% reduction in documentation time, rapid adoption among clinicians, and substantial ROI.

Who You Are:

1. A degree in healthcare, nursing, or a related field

2. Proven experience in: Teaching or training, preferably in a healthcare setting or experience training others to use a software product

3. Strong knowledge of healthcare workflows and processes

4. Excellent communication and interpersonal skills

5. Ability to explain complex concepts in a simple, clear, and concise manner

6. Patient and kind personality with a passion for teaching

7. Ability to handle multiple tasks and prioritize them effectively

8. Proficient in using technology and quick to learn new software

9. Strong problem-solving skills and the ability to troubleshoot technical issues

Flexible schedule: Ability to work flexible hours to accommodate clinicians’ schedules and time zones.

  • Travel: Open to travel approximately 2-4 weeks per year for company offsites and/or going onsite for customers.

    The ideal candidate will have a strong healthcare background, a passion for teaching, with an enthusiasm for AI technology and healthcare innovation. The candidate should be a clear communicator who can effectively guide clinicians through the learning process with the goal of ensuring clinicians feel comfortable and confident in using our product. If you have the necessary skills and experience, we would love to hear from you!

Not sure if you meet all of the qualifications? We don’t expect every candidate to have done everything listed above, but you should be able to make a credible case that you are ready for the challenge of growing into a new opportunity.

Being at Ambience:

  • An opportunity to work with cutting edge AI technology, on a product that dramatically improves the quality of life for healthcare providers and the quality of care they can provide to their patients
  • Dedicated budget for personal development, including access to world class mentors, advisors, and an in-house executive coach
  • Work alongside a world-class, diverse team that is deeply mission aligned
  • Ownership over your success and the ability to significantly impact the growth of our company
  • Competitive salary and equity compensation with benefits including health, dental, and vision coverage, paid maternity/paternity leave, quarterly retreats, unlimited PTO, and a 401(k) plan

We’re fortunate to be backed by:

  • Top-tier venture firms: Andreessen Horowitz, Kleiner Perkins, and Human Capital
  • The best minds in AI: OpenAI Startup Fund, Jeff Dean, Richard Socher, Pieter Abbeel, AIX Ventures, and others
  • Healthcare industry leaders: Optum Ventures, Martin Ventures, the Frist family, Randy Parker, Anne Wojcicki, Jay Desai, Nish Bhat, Eren Bali, and others

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