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Head of Marketing

Ambience Healthcare

Ambience Healthcare

Marketing & Communications
United States
Posted on Thursday, February 1, 2024

We are a hybrid, remote-friendly culture, with our company headquarters based in San Francisco. Candidates anywhere in the US are encouraged to apply.

About Us:

Ambience Healthcare is building the AI operating system for healthcare, with the mission of supercharging healthcare workers with AI superpowers.

Over the past several years, healthcare organizations and health systems have been approaching a critical turning point: workforce shortages and clinician burnout are at an all-time high, cutting into already-razor-thin margins and posing critical operational challenges. Organizations are finding themselves under immense pressure to address burnout and increase access to care, all while maintaining profitability despite declining reimbursement rates.

Until now, they have been unable to find any viable solutions to this productivity and morale crisis.

Ambience Healthcare was founded after 2.5 years of R&D in large language model (LLM) technology to address one of the most impactful productivity opportunities in healthcare: clinical documentation. The most painful part of a clinician’s day consists of hours of late-night administrative work, writing detailed documentation in the medical record for each of their visits. The contents of each medical note are critical for reimbursement, compliance, downstream clinical quality measures, and for other care team members to understand what happened to each patient.

Ambience's flagship product, Ambience AutoScribe, is a best-in-class AI medical scribe that captures the nuances of clinician-patient conversation in real-time into comprehensive medical documentation within the EMR. On average, Ambience saves 16+ hours of tedious note-taking per clinician per week. Today, AutoScribe is available across 18+ specialties and is used by clinicians at leading healthcare organizations for every single one of their shifts.

For the first time in years, clinicians are able to get home on time for dinner without any documentation homework. And as a result, they now refuse to practice without AutoScribe.

As we experience unprecedented pull from the market for our products, we’re actively expanding our team of world-class talent across sales, marketing, product, engineering, clinical, and customer success functions.

At Ambience, you’ll be surrounded by an exceptional team of A-players who are kind, humble, curious, and deeply aligned with the core mission of improving the lives of clinicians and their patients, including:

  • 2nd-time founders in healthcare who previously built a virtual care platform
  • the author of a leading deep learning textbook
  • co-founder of Cruise’s ML platform team
  • co-founder of Rev.com’s automated speech recognition team
  • Former principal architect at Palantir
  • Founder of Reddit's web platform team
  • former Head of Growth from a leading tech-enabled primary care group

The Role:

As Head of Marketing, your mission will be to establish Ambience as the market leader in ambient clinical documentation and as the preferred generative AI partner across leading health systems and provider organizations. You’ll be directly responsible for shaping Ambience’s positioning in the market, accelerating sales/conversion, and thoughtfully propagating Ambience’s success stories to reach key decision-makers of prospective provider organizations.

What You’ll Do:

  • Lead corporate marketing and product marketing
  • Work closely with leadership to frame and communicate Ambience’s unique value propositions in a rapidly developing market
  • Ensure that all of Ambience’s public-facing materials (website, case studies, LinkedIn, etc.) effectively propagate the messaging strategy
  • Scope and execute the strategy for announcing new features & products
  • Increase win rates and accelerate conversion through the sales funnel through thoughtfully positioned sales collateral to address the buying needs of each stakeholder group
  • Build and manage a team of world-class marketing talent

Who You Are:

  • This position is ideal for someone with 6+ years of B2B marketing experience who is looking to stand up and own the marketing function in an entrepreneurial, mission-driven environment
  • You have a strong track record of positioning enterprise healthcare software for an audience of health systems and large provider organizations
  • You enjoy being a player-coach: you’re excited to roll up your sleeves and execute projects yourself while coaching and mentoring others
  • You have at least 2+ years of experience managing and scaling high-performance teams
  • You have a demonstrated ability to thrive in environments with high levels of complexity, uncertainty, and ambiguity
  • You have a demonstrated ability to resourcefully drive outsized outcomes, even on accelerated timelines and with startup-level resources
  • You have experience with (or the ability to quickly learn) the decision-making process within provider organizations
  • You have the ability to create materials (emails, white papers, case studies, one-pagers, blogs, and other collateral) with high-quality content and visual polish
  • You are willing to travel to certain key conferences and events as needed
  • You have the ability to process complex situations and synthesize clear frameworks to enable the team to make effective decisions
  • You have the ability to coordinate internal and external stakeholders through proactive written and verbal communication
  • You have the ability to own execution of ideas from inception through to successful outcomes
  • You are a low-ego team player who prioritizes co-discovering the best ideas, even if they’re not your ideas
  • You value being a kind, encouraging, and supportive teammate to others
  • You have demonstrated the ability to thrive in environments with high levels of complexity, uncertainty, and ambiguity

Compensation:

The base compensation range for the role is: $180,000 - $250,000 based on leveling and desired cash/equity split. Philosophically, we lean towards generous equity grants so that our team truly gets to share in the impact they create.

Are you outside of the range? We encourage you to still apply: we take an individualized approach to ensure that compensation accounts for all of the life factors that matter for each candidate.

Being at Ambience:

  • An opportunity to work with cutting edge AI technology, on a product that dramatically improves the quality of life for healthcare providers and the quality of care they can provide to their patients
  • Dedicated budget for personal development, including access to world class mentors, advisors, and an in-house executive coach
  • Work alongside a world-class, diverse team that is deeply mission aligned
  • Ownership over your success and the ability to significantly impact the growth of our company
  • Competitive salary and equity compensation with benefits including health, dental, and vision coverage, paid maternity/paternity leave, quarterly retreats, unlimited PTO, and a 401(k) plan

We’re fortunate to be backed by:

  • Top-tier venture firms: Andreessen Horowitz, Kleiner Perkins, and Human Capital
  • The best minds in AI: OpenAI Startup Fund, Jeff Dean, Richard Socher, Pieter Abbeel, AIX Ventures, and others
  • Healthcare industry leaders: Optum Ventures, Martin Ventures, the Frist family, Randy Parker, Anne Wojcicki, Jay Desai, Nish Bhat, Eren Bali, and others

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