🇬🇧 Heads up! This role is based in-person at our office in trendy Shoreditch, London. 🇬🇧

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🌎 About Askable

Askable began in 2017 as an idea scribbled on a sticky note, born out of frustration with the clunky, outdated research processes we’d experienced firsthand. We saw a world full of great ideas bogged down by slow, unresponsive research methods. So, we set out to build a new way—one that makes quality research accessible to everyone, from Fortune 500s to startups hungry for insights.

More than just a platform, Askable is a promise to unlock impact at scale.

By providing seamless access to high-quality participants and Certified Askable Researchers, we enable teams to scale research on demand, deliver insights faster, and, ultimately, build things that matter.

Now with offices in Brisbane Australia, London, and Chicago, we’re bringing Askable’s research power to teams everywhere, so they can make smarter, user-driven decisions.

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🦄 Our culture

Our culture drives everything we do. We live it, breathe it, and work every day to make Askable a place where people can thrive.

We believe work should be fulfilling, exciting, and meaningful.

Here, you’re not just part of a team. You’re part of a community that cares about what they’re building and how they’re building it.

In fact, we take culture so seriously that we wrote a book on it. Our Culture Book guides what we stand for, how we work, and the values that unite us—because nothing beats winning with a team you genuinely love working with.

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💡 About the role

As a Customer Success Manager focussing on Project Delivery you’ll be working with a specific set of customers with the goal of giving them a 6-star experience. You’ll use your relationship skills to build rapport, understand their need and ensure their projects are delivered seamlessly.

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🛠 What you’ll do

• Project Management: Oversee multiple UX research projects concurrently, managing timelines, deliverables, and communication to ensure seamless execution from start to finish.
• Researcher Sourcing and Matching: Identify, source, and match appropriate UX researchers from our network to meet the unique needs and specifications of each client project.
• Client Satisfaction: Act as a point of contact for clients, ensuring their needs are understood and met throughout the research process. Maintain high levels of client satisfaction by delivering high-quality insights and managing expectations.
• Collaboration and Coordination: Work closely with cross-functional teams, including research operations, sales, and customer support, to ensure project success and smooth handovers.

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🦉 Skills and experience you’ll bring

To hit the ground running in this role you’ll need at least 2 to 3 years experience working as a Customer Success Manager, Project Delivery Manager, Account Manager, Partnerships Manager or similar. As well as:

• Excellent verbal and written communication skills: to build and maintain authentic customer relationships and construct and present effective proposals

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🚀 The mindset you’ll need

• Winning with your team: You’ll be proud of the individual work you do, but find winning as team ultimately more fulfilling. This includes having the emotional maturity to give and receive constructive feedback to better the team as a whole.
• Independence and curiosity: You won’t find cabinets full of step by step instructions at Askable. You’ll need to think on your feet, manage your own workflow, problem-solve roadblocks, proactively ask questions, and take responsibility for the goals you set.
• Growth focussed: You’ll enjoy the idea of a stretch goal and always be looking for opportunities to improve yourself, your team, and the business.
• Quick to learn: You’ll bring an ability to quickly learn and understand our product solutions and features, and keep up to date as our offerings evolve.
  

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🙌 Perks and benefits

We'd love for you to be pumped about the role itself and believe that perks should just be the icing on the cake (not the driving factor for joining the team). Saying that, here are a few benefits to get you even more excited:

• Competitive Salary
• Bonuses for hitting & exceeding targets
• ‘Askable Days’ – a paid day off, every month (giving you a total of 7 weeks annual leave! 🥳)
• Breakfast on us, every day!
• Monthly team socials
• Plus more—we'll be happy to chat about all our other perks during the interview process!

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☝️ Before you go...

Research shows many people (especially women and minority groups) hesitate to apply unless they meet every single requirement. At Askable, we’re committed to building diverse teams with unique perspectives. If you’re excited about this role but your experience doesn’t align perfectly, we’d still love to hear from you.

Department

Customer Success (Project Delivery)

Locations

London

Employment type

Full-time