The Role

This is a dynamic back office support role with a primary focus on supporting post-settlement customers with complex loan & payment change requests via inbound/outbound calls and messages. Full-time position available covering standard working hours.

Key Responsibilities Of This Role Include

• Managing existing customers payment arrangements, redraws & ad-hoc requests
• Processing daily loan and treasury transactions
• Actioning loan variations once approved by the credit team
• Liaising with customers who request variations to their home loans,
• Assisting with the processing of home loan variation requests,
• Performing loan maintenance and remediation when required
• Processing discharge requests and providing final payout figures prior to settlement
• Maintaining clear and effective communication with internal and external stakeholders
• Completing daily internal quality assurance checks
• Adhering to procedures and upholding regulatory requirements and AML/ KYC obligations
  
  

Who are we looking for?

• You have at least 1 year customer service experience within the finance industry
• Experience in processing mortgage discharges and variations is preferred.
• PEXA experience will be highly regarded
• Ability to work unsupervised
• Proficient in Word, Excel and Outlook
• Ability to handle high volumes
• Excellent time & priority management as well as organisational skills
• You can process work accurately but also efficiently with a great eye for detail
• You have fantastic interpersonal and communication skills
• You have a proactive approach to resolving problems and can think outside the box
• You are wired to do things differently better, fairer, faster
• You can handle a fast paced rapidly changing work environment
• You get energy from helping Customers and saving them a bucketload
• You bring positivity, energy, flexibility and you adore change
• You know your stuff and you aren’t stuck in your ways
• You enjoy moving at speed and getting things done
  
  

You'll be joining an experienced team, passionate about being best in class in everything we do. We have a relaxed and fun atmosphere where you can bring your unique self and skills to help us all grow as a team.

What we can offer you?

The opportunity to work with a kick ass team of fast movers and shakers who want to create some real change in the industry. We believe in autonomy, bravery, moving fast and having a go. We are focused on building a company where everyone wants to work because they feel valued, empowered and passionate about helping customers get out of debt sooner.

Benefits & Perks

• Flexible and casual working environment
• Ability to work from home
• Loads of support and training
• Fantastic team culture with monthly events
  
  

At Athena we are committed to a workplace that embraces diversity, equality, and inclusion. Athenians are free to let their own brand of freak fly.

Please be sure to add notifications@app.bamboohr.com to your contact list to ensure delivery of all correspondence from us.