Manager, Deal Desk



Austin, TX, USA
Posted on Friday, June 28, 2024

Company Description

Join the team redefining how the world experiences design.

Hello, hey, g'day, mabuhay, kia ora, 你好, hallo, vítejte!

Thanks for stopping by. We know job hunting can be a little time consuming and you're probably keen to find out what's on offer, so we'll get straight to the point.

Where and how you can work

Our flagship office is in Sydney, Australia, but we've made our way from down under, to a campus in Austin, Texas which is now home to our US operations.

Job Description

What you’d be doing in this role

As Canva scales change continues to be part of our DNA. But we like to think that's all part of the fun. So this will give you the flavour of the type of things you'll be working on when you start, but this will likely evolve.

At the moment, this role is focused on:

  • Support the Global sales team to structure pricing and provide quotations for customers and partners.
  • Coach a global Deal Desk team of 1-3 analysts.
  • Work with cross functionally with finance, legal, product, and billing to streamline internal processes to drive efficiency.
  • Draft business requirements for CPQ implementation and build.
  • Create and maintain Deal Desk documentation for the sales teami to self serve themselves.
  • Map out non-standard complex deals and provide advice to help identify appropriate pricing model.
  • Ensure discount levels and payment terms are compliant and in-line with company guidelines.
  • Monitor and chase pricing exception approvals, escalate when appropriate and build a strong relationship with approvers.
  • Provision customer instances with correct number of billing seats after Deal is closed won.

You're probably a match if

  • At least 2+ years of prior experience in managing a global Deal Desk team
  • Experience with SFDC is required plus CPQ
  • Excellent attention to detail.
  • Understanding of subscription pricing models.
  • Ability to manage expectations of a sales team with tight deadlines and constantly changing priorities.
  • Deep understanding on approval matrix.
  • Proficient in Microsoft Office and Adobe DC.
  • Highly responsive with excellent communication skills, both written and verbal.

About the team

The Sales Operations team plays a meaningful role in supporting the revenue growth at Canva by optimizing operational efficiency. The team aligns our go-to-market efforts across Sales, Customer Success and Marketing and ensures those teams have the vital tools, processes, and data to optimally collaborate and achieve revenue targets.

What's in it for you?

Achieving our crazy big goals motivates us to work hard - and we do - but you'll experience lots of moments of magic, connectivity and fun woven throughout life at Canva, too. We also offer a range of benefits to set you up for every success in and outside of work.

Here's a taste of what's on offer:

  • Equity packages - we want our success to be yours too
  • Health benefits plans to support you and your wellbeing
  • 401(k) retirement plan with company contribution
  • Inclusive parental leave policy that supports all parents & carers
  • An annual Vibe & Thrive allowance to support your wellbeing, social connection, office setup & more
  • Flexible leave options that empower you to be a force for good, take time to recharge and supports you personally

Check out for more info.

Other stuff to know

We make hiring decisions based on your experience, skills and passion, as well as how you can enhance Canva and our culture. When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.

We celebrate all types of skills and backgrounds at Canva so even if you don’t feel like your skills quite match what’s listed above - we still want to hear from you!

Please note that interviews are conducted virtually.