Job Description

Join the team redefining how the world experiences design.
Kamusta, hey, g'day, mabuhay, kia ora, 你好, hallo, vítejte!

Thanks for stopping by. We know job hunting can be a little time-consuming and you're probably keen to find out what's on offer, so we'll get straight to the point.

Where and how you can work
Our flagship campus is in Sydney, Australia, but with many of our Canvanauts calling the Philippines home, our office in Manila is a buzzing place. Whether your role needs you in the office, at home or a bit of both, we've created an environment that truly empowers you to thrive.

What you’d be doing in this role

As Canva scales change continues to be part of our DNA. But we like to think that's all part of the fun. So this will give you the flavour of the type of things you'll be working on when you start, but this will likely evolve.

At the moment, this role is focused on:

• Drive growth through data and innovation - Feel empowered to be creative and insightful, especially in exploring new technologies, methodologies, and best practices to improve the metrics of the Specialist Operations (SO) team
• Bring chaos to clarity - Analyze and identify areas for improvements in Customer Happiness Team’s operations by conducting research, deep investigations, and workflows and business procedure analyses
• Be a well of wisdom - Formulate recommendations and coordinate with varying, diverse teams within our User Voice Group to ensure action plans for operational efficiency have follow-through
• Create local, impact global - Help the business build and implement new systems and processes, consequently to set the SO team up for success at scale
• Explore your depth and own your growth - Take charge of your own experiences; have ad-hoc involvement and support in wider initiatives across varying teams

Note: This is an individual contributor role and won't be including coaching responsibilities.

You're probably a match if:

• Proven experience in owning systems and end-to-end processes to support the growth of a constantly evolving business
• Adaptability to take on new challenges with a team, providing guidance and mentorship to help the team materialize big goals and projects
• A focus on strategy and vision for the future of the team, always looking ahead for continuous improvement
• Deep understanding of business process requirements specifically to craft out-of-the-box and high-impact solutions
• Familiarity with extracting operational insights from large and complex data sets to ultimately drive business decisions
• A communicative and collaborative mentality with the ability to break down macro topics into micro solutions and ideas, and vice versa
• Tested ability to navigate ambiguity and complexity, in tandem with the flexibility to respond quickly to changes in day-to-day operations

About the team
Global User Voice Enablement Team (fondly called GrUVE), is on a mission to delight Canva users with every support interaction, by scalably empowering every customer specialist to deliver excellent quality support.

The GrUVE team will cover Work Force Management, Content, Learning and Development, Vendor Management, Process Design, Quality and Specialist Tools Enablement. This role will act as a Program Manager working with all the mentioned teams ensuring that we all work together towards common strategic goals.

What's in it for you?
Achieving our crazy big goals motivates us to work hard - and we do - but you'll experience lots of moments of magic, connectivity and fun woven throughout life at Canva, too. We also offer a range of benefits to set you up for every success in and outside of work.

Here's a taste of what's on offer:

• Equity packages - we want our success to be yours too
• Inclusive parental leave policy that supports all parents & carers
• An annual Vibe & Thrive allowance to support your wellbeing, social connection, office setup & more
• Flexible leave options that empower you to be a force for good, take time to recharge and supports you personally

Check out lifeatcanva.com for more info.

Other stuff to know
We make hiring decisions based on your experience, skills and passion, as well as how you can enhance Canva and our culture. When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.

We celebrate all types of skills and backgrounds at Canva so even if you don’t feel like your skills quite match what’s listed above - we still want to hear from you!

Please note that interviews are conducted virtually.