About the role

Join Chemist2U and make a real difference for customers who rely on us to deliver their pharmacy needs at home. In this combined customer support and dispensary technician role, you'll validate and price prescription orders, handle pharmacy enquiries, and provide exceptional service across multiple channels - all from home.

Dispensary technician experience is highly regarded but not essential — we welcome applicants who are qualified and eager to grow into the role, and you'll be supported by an experienced team as you build your pharmacy knowledge.

What you'll bring

• 2+ years' experience in customer service — any industry counts, including retail, hospitality, call centre, or healthcare
• A caring, patient approach, especially when things are stressful for the customer
• Comfort working across multiple systems in a fast-paced environment

Don't tick every box? We'd still love to hear from you if you're keen to learn.

What you'll do

Prescription management

• Receive and validate prescriptions via our internal Dashboard, applying your knowledge of pharmacy practice, PBS requirements, and legislative obligations
• Handle inbound and outbound calls with customers and pharmacies to resolve prescription queries

Customer support

• Manage enquiries across phone, email, chat, and service tickets via Zoom Contact Center
• Communicate with empathy in sensitive situations, resolving issues accurately and escalating where needed
• Document interactions clearly so the next team member has full context

Systems and tools

Each shift you'll work across Zoom Contact Center and our internal Dashboard. The two are connected, and the team supports each other in balancing workload across both.



Hours

Permanent full-time, on a rotating fortnightly roster within our 9:00am–9:00pm, Monday–Sunday operating window. Hourly rates reflect all applicable penalty rates.