Customer Service Specialist



Customer Service
Sydney, NSW, Australia
Posted on Friday, June 28, 2024
Constantinople is the first of its kind: an all-in-one software and operational platform for banks. We host and manage your bank’s customers directly on our cloud-native infrastructure. We support a full-suite of banking products which are branded as your own, together with all operational services needed to run your bank.

Constantinople’s state-of-the-art platform frees you from running expensive infrastructure and replaces manual operational and compliance processes with automation at scale.

By removing the operational complexity of banking, Constantinople allows you to focus on your customers and the business of banking.

The Role

At Constantinople we see our product operations group as a critical component of the overall banking proposition. We are building a highly integrated end to end banking experience that automates most customer touch points. In this role you will be involved in high value, real time chat interactions, where you will aim to resolve or escalate enquiries within SLA.

What You’ll Do

  • Help operate our customer enquiry platform to resolve and triage customer requests
  • Manage email, chat and phone-based customer interactions
  • Deep dive into complex issues to find the best solution for our customers
  • Maintain multiple customer interactions while actively working to resolve cases
  • Collaborate with our broader team, including software engineering

Who You Are

  • Experience of frontline customer support in a highly technical environment along with prior experience with banking proposition
  • Experience using technologies like Jira, AWS Connect, Intercom, Salesforce
  • Strong verbal and written communications
  • A multitasker and problem solver, who takes responsibility of issues until they’re resolved
  • A builder’s mindset who is continually looking to improve upon the status quo

Application Process

If this sounds like the kind of opportunity you've been looking for, select the 'Apply Now' button below to submit your cover letter and resume. Use your cover letter to introduce us to you; we want to know who you are, what you've worked on and why you think you'd be a great addition to the Constantinople team.


To build technology and products that are used and loved by people and solve real-world problems, we need to build a team with many different perspectives and experiences. We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us. We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.