Constantinople is the first of its kind: an all-in-one software and operational platform for banks. We provide our banking clients with a cloud-native infrastructure to host and manage their customers. We offer a comprehensive suite of banking products, together with all operational services needed to run a bank efficiently.

Constantinople’s state-of-the-art platform eliminates the need for expensive infrastructure, and replaces manual operational and compliance processes with automation at scale. By removing the operational complexity of banking, Constantinople enables its clients to focus on its customers and the business of banking.

The Role

We are looking for an enthusiastic and detail-oriented Onboarding Specialist to join our expanding team. Working in the Financial Crime and Fraud Operations team, you will support the onboarding experience for new customers, and help manage customer risk for our clients. You will also work closely with the Product Operations team to provide customer support and manage complaints.

What You’ll Do

• Perform enhanced and ongoing customer due diligence activities to manage our clients’ customer risks and ensure compliance with relevant legislation.
• Support customer enquiries through webchat, including those in relation to onboarding, login support.
• Manage complaints in line with our complaints management framework.
• Support the Financial Crime and Fraud Operations, and Product Operations teams with customer management activities, including actioning of transaction monitoring alerts and fraud alerts.
• Identify enhancement opportunities and perform uplifts of the customer onboarding process and relevant operating procedures.
• Support internal and client reporting in relation to all aspects of onboarding, including management of SLAs and KRIs.
• Collaborate with internal teams and external vendors to escalate and investigate issues and exceptions.
  
  

Who Are You

• Experience in know-your-customer (KYC) or customer due diligence (CDD) across both business and retail customers within a regulated industry (e.g. banking) is highly desirable.
• Experience working in a customer service role.
• Familiar with the financial crime regulatory and compliance environment, including understanding of the Anti-Money Laundering and Counter-Terrorism Financing Act 2006.
• A proactive and self-motivated mindset with a commitment to continuous improvement.
• Strong analytical skills and the ability to work with data.
• Excellent written, communication and problem-solving skills.
  
  

What We Offer

• Competitive base salary
• Early-stage ESOP
• 12 weeks paid parental leave
• Monthly wellness allowance
  
  

Application Process

If this sounds like the kind of opportunity you've been looking for, select the 'Apply Now' button below to submit your cover letter and resume. Use your cover letter to introduce us to you; we want to know who you are, what you've worked on and why you think you'd be a great addition to the Constantinople team.

Inclusion

To build technology and products that are used and loved by people and solve real-world problems, we need to build a team with many different perspectives and experiences. We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us. We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.