Customer Operations Specialist
Constantinople
Operations, Customer Service
Bengaluru, Karnataka, India
Posted on Feb 10, 2026
Constantinople is the first of its kind: an all-in-one software and operational platform for banks. We provide our banking clients with a cloud-native infrastructure to host and manage their customers. We offer a comprehensive suite of banking products, together with all operational services needed to run a bank efficiently.
Constantinople’s state-of-the-art platform eliminates the need for expensive infrastructure, and replaces manual operational and compliance processes with automation at scale. By removing the operational complexity of banking, Constantinople enables its clients to focus on its customers and the business of banking.
The Role
The Banking Product Operations team plays a critical role in delivering a seamless, reliable banking experience for our clients and their customers. This is not a traditional operations support role.
As a Banking Operations Specialist, you’ll operate at the intersection of customer support, banking operations, and problem-solving. You’ll own key operational processes, resolve complex customer issues, and work closely with product, engineering, and compliance teams to continuously improve how our banking products operate, leveraging automation and AI wherever possible.
What You’ll Do
- Provide timely, high-quality support for banking-related customer inquiries, including onboarding, payments, disputes, and general account servicing
- Own and execute day-to-day banking operational processes
- Investigate, diagnose, and resolve complex issues by collaborating with engineering, product, and compliance teams
- Apply a strong understanding of banking regulations and compliance requirements to ensure accurate and compliant outcomes
- Identify opportunities to improve operational efficiency and contribute to process and product enhancements
- Ensure all customer interactions and operational activities meet internal quality, regulatory, and compliance standards
Who You Are
- Experience in frontline customer support in a highly technical environment, along with prior experience with a banking proposition
- A clear, confident communicator who can manage multiple priorities effectively
- Process-oriented, detail-focused, and comfortable navigating complex systems and workflows
- Curious and proactive
- Excited to collaborate closely with product and engineering teams to deliver exceptional customer experiences
Application process:
If this sounds like the kind of opportunity you've been looking for, select the 'Apply Now' button below to submit your cover letter and resume. Use your cover letter to introduce us to you; we want to know who you are, what you've worked on and why you think you'd be a great addition to the Constantinople team.
Inclusion
To build technology and products that are used and loved by people and solve real-world problems, we need to build a team with many different perspectives and experiences. We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us. We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.
