Renewals Manager
DroneDeploy
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See open jobs at DroneDeploy.See open jobs similar to "Renewals Manager" Airtree.Austin, TX, USA
Posted 6+ months ago
About DroneDeploy
Build with certainty, operate with confidence. That’s why thousands of construction, oil and gas, and renewable energy companies use DroneDeploy on a daily basis. We help them automate reality capture using drones, robots, and 360 cameras – combining this data in one platform for AI-powered analysis. From aerial and ground views of construction progress to automated gauge readings and methane leak detection, DroneDeploy is shaping the future of reality capture.
At DroneDeploy, we thrive in a remote-first culture, powered by innovation. Growth is limitless, and employee contributions matter. With accolades as a Best Place to Work in the SF Bay Area and a spot on America’s Best Startups list, our team is dynamic, purpose-driven, and dedicated to delivering top-tier reality capture software. We cultivate an environment of opportunity. Our dynamic growth is fueled by the diverse range of ideas nurtured by our team. This is why our commitment to internal advancement is profound. A multitude of paths for professional and personal development are available, where flexible schedules, family-friendly benefits, and remote work options propel our team's journey.
Role Overview
As a Renewal Manager you will be responsible for renewing subscriptions to our SMB / Commercial segment of customers. You will have wide-ranging experience from customer relationships management, negotiations, SaaS contract expertise, understanding and conveying the value of products to execute against a Renewals Playbook.
This role will report into the Customer Success organization, and you will closely partner with the Sales to execute renewals and identify upsell opportunities.
Responsibilities
- Manage a portfolio of renewals ensuring successful, on-time, execution of renewals processes and contract execution
- Work directly with customers to support the renewal deal cycle
- Partner with Account Executives to provide a seamless customer experience during renewal cycle – especially in those renewal cycles that include expansion opportunities
- Successfully negotiate all aspects related to renewals
- Proficient in demonstrating the DroneDeploy platform and addressing high-level technical inquiries from customers during renewal negotiations
- Manage the commercial aspects of customer conversions from DroneDeploy’s products to newer offerings – including strategic reviews of current usage and value achieved
- Respond to questions from customers and/or Go To Market Organization (internal) on any aspect of renewal
- Review, interpret and confirm contract terms and conditions; work closely with finance, deal desk, and legal teams to ensure all contracts are accurate. Verify compliance with internal policies (and external regulations)
- Processing of standard and complex quotes, auto-renewal notices and orders utilizing Salesforce
- Maintain an accurate 120 day rolling forecast of renewals assigned to you
- Archive and maintain all contractual documentation
- Resolves problems through research, consulting with internal support teams, to identify the appropriate tools for succes
Requirements
- Bachelor's degree preferred
- 2 + years of SaaS renewals, sales, customer success, or account management experience within an Enterprise SaaS organization
- Excellent understanding of most Commercial topics (pricing, deal structuring, contracting etc.); familiarity with basic SaaS revenue recognition policies
- Strong communication and presentation skills
- Previous experience conducting presentations, mentoring, managing internal and external stakeholders
- Drone Industry Experience - working for a drone company, or knowledge of the state of the industry is a plus
- Work Hours | able to work between Monday - Friday, 9:00 am - 5:00 pm local time
- Work Location | Remote
- Travel | available to travel domestically and/or internationally occasionally for work related events such as conferences, company in-person gatherings, pieces of training
- Certifications | Obtain a Part-107 UAV Pilot’s license (company sponsored) in first 3 months of being in the role
#LI-Remote
Employee Offerings & Benefits include:
(may vary by location)
Innovative company culture
Drone pilot certification
Flexible work schedules
Flexible work location
Family paid leave
Paid healthcare for employees
Professional development & career advancements
Wellbeing activities (live & on-demand)
Flexible paid time off
Employee referral bonus
Commuter savings
DroneDeploy is an equal opportunity employer.
All DroneDeploy employees are responsible for assisting in protecting the company and customer data by following information security policies and procedures.
Please refer to our Recruitment Privacy Notice for information about privacy during the recruiting process.
This job is no longer accepting applications
See open jobs at DroneDeploy.See open jobs similar to "Renewals Manager" Airtree.
