Product Manager - Customer Experience

Employment Hero

Employment Hero

Product, Customer Service
Australia
Posted on Tuesday, February 20, 2024

Our mission and where you fit in

At Employment Hero, we’re an ambitious bunch of people on a mission to make employment easier and more valuable for everyone.

Since our inception in 2014, we've had some pretty impressive growth (100% YoY), now serving 300,000 businesses globally, with 2 million+ users on the platform, reaching unicorn status in 2022 - and we have no plans to slow down.

There’s never been a more exciting time to join one of the fastest-growing SaaS unicorns, so let’s see if we could be a match!

Employment Hero celebrates diverse perspectives and experiences, we invite people of all backgrounds and identities to apply for this position.

What might your days look like

We're a team of global innovators, who cherish diverse perspectives that fuel our mission; to simplify the world of work for SMBs worldwide.

We're on the lookout for a standout Product Manager to complement our existing team and fulfil our product strategy. This role will see you join a progressive company at the forefront of HR, Payroll, Recruitment, Onboarding, Benefits, Employee Engagement & Performance technologies, with the opportunity to grow and develop with us. You will be an integral part of our Product team consisting of Designers, Engineers and Product experts to deliver our product strategy that is aligned to our company vision.

As our Product Manager, you’ll be responsible for

  • Develop a deep understanding of the competition, buyer personas, channel and industry trends to influence product, development and Go-To-Market decisions.
  • Drive revenue and service excellence as well as controlling costs while bringing new solutions to market.
  • Conduct market research and interact with customers to understand their needs, obtain product feedback and optimise the customer journey.
  • Work closely with local and remote teams through Agile methodologies, to solve identified business problems with a focus on delivering results.
  • Live and breathe the statistics of the product and ultimately develop plans to grow the north star metric and usage of the product.
  • Ability to own a vision and clearly articulate it, the objectives and influence others.
  • Collaborate with team leaders to ensure launch readiness and knowledge transfer.
  • Combine ambiguous inputs into solid action plans.

What will you bring
Essential:

  • Undergraduate degree (Business Systems, IT or Engineering disciplines preferred).
  • 4+ years of experience in product management and strategy, with a proven record of successfully launching products.
  • 3+ years of working experience within an Agile framework.
  • Innovative thinking with a passion for problem-solving and user-centric design.
  • Demonstrate ability to drive cross-functional alignment and coordinate teams.
  • Strong analytical skills, with a goal to be data-informed and metrics oriented.
  • Self-driven and able to thrive in fast-paced, high-growth, and uncertain situations.
  • Great understanding of what makes web and mobile applications engaging and delightful.
  • Strong ability to motivate and inspire people to make an impact.
  • Enthusiastic about customers needs.

Bonus:

  • Experience with HR and/or payroll software.
  • Knowledge of general HR and/or payroll legislation and reporting requirements.
  • International product experience.

Experience is important, but for us the biggest measure of success is people who can live and breathe our values. Show us what you can bring to the table, and we’ll empower you to let your talents shine.

Life at Employment Hero

Remote-first principles

At Employment Hero, we're not just working remotely; we're integrating flexibility and global reach into the heart of our daily operations.

We also recognise the value of face-to-face connection, and organise local and global gatherings throughout the year to celebrate our wins and make meaningful connections with our colleagues.

Global Gathering | GG23 Da Nang

Work your way

Every hero has unique powers. Bound by a common purpose and trust, we encourage each other to work in ways that allow us to bring our best selves to work.

Life at Employment Hero | Your best career move, ever

We’ve got your back

Whether you’re a seasoned remote-first pro, or a first-timer, you’re in good company. With 900+ heroes globally, team support and collaboration is at your fingertips.

But don’t just take it from us, here’s a quote from one of our AU heroes:

“Working for a company that has purpose and meaning is felt throughout the entire business. No one turns up to work just to get paid - we turn up to work because we care and take pride in what we do, but we also know how to create balance and flexibility in the important things in our life, such as family, friends and leading a lifestyle consistent with our values.”

Plus you’ll get to enjoy a number of great perks, including:

  • Remote-first and flexible working arrangements
  • A generous budget to spend on setting up your home office (if you need a desk, chair, or screen? We’ve got you covered!)
  • We set you up for success with the latest and greatest hardware, tools and tech
  • Learning and development (including an external study policy, live monthly professional development classrooms, and premium online learning content!)
  • Reward and recognition programs - because great work should be recognised and rewarded
    • Including Lightning Award for delivering quality work at speed and Values Champion Awards
  • Swag app cashback offers and discounts on hundreds of your favourite brands and products
  • Self, health, wealth and happiness programs
  • Social events and team celebrations
  • Employee Share Option Program: be an owner of Employment Hero
  • Annual Global Gathering to get to know your global colleagues - so far we’ve been to Thailand, Vietnam and are excited to meet in Bali in September 2024

We also recognise that the same recruitment process doesn’t fit all, so should you require any accommodations or adjustments, simply let us know.


Are we a match?

Upon applying, you can anticipate a thorough review of your application, followed by an engaging interview process. Successful candidates will have the opportunity to meet with relevant stakeholders, gaining valuable insights into the organisation and the role.

Not exactly the right fit for you?

  • If you’re excited about Employment Hero, but this role is not the one for you, we encourage you to explore our careers page, packed with many more great opportunities.
  • Know someone who would be a great fit? Feel free to share the role with your network!

Note to recruiters: Employment Hero has a dedicated in-house recruitment team who are focused on finding the very best talent for our organisation and we kindly request that recruiters do not contact us regarding assisting with our job vacancies. While we appreciate your interest and expertise, we have everything we need in-house to attract and hire the right candidates for our team. Thank you.


**When applying for this position, please fill out all of the application questions, thank you**