Our mission and where you fit in

At Employment Hero, we’re an ambitious bunch of people on a mission to make employment easier and more valuable for everyone.

Since our inception in 2014, we've had some pretty impressive growth (100% YoY), reached unicorn status in 2022, and now serve 300,000 businesses globally, with 2 million+ users on the platform. We have no plans to slow down.

There’s never been a more exciting time to join one of the fastest-growing SaaS unicorns, so let’s see if we could be a match!

What your days might look like

We are seeking a passionate and experienced UX Researcher to join our growing Product Design team and play a pivotal role in understanding our users, identifying their needs, preferences, and pain points, and translating these insights into actionable improvements across our product portfolio.

As a UX Researcher you’ll:

• Conduct in-depth qualitative and quantitative research to uncover user behaviours, motivations, and pain points, utilising methods such as interviews, surveys, and other sources of data.
• Plan, conduct, and analyse moderated and unmoderated usability testing sessions to evaluate the effectiveness and efficiency of existing features and prototypes.
• Carry out competitor analyses to provide insights that contribute to maintaining a competitive edge in the market.
• Develop and present research findings and recommendations to stakeholders, influencing product roadmaps and design decisions.
• Work closely with cross-functional teams, including product managers, designers, and developers, to ensure a user-centric approach throughout the product development lifecycle.
• Contribute to the development and maintenance of user research ops documentation, insights repositories, and participant panels within the organisation.
• Develop, deliver and report on research coaching programs, and mentor product and design team members to conduct their own impactful research.

What you will bring

• 3+ years experience in applied product/UX research, preferably researching complex SaaS or HR tech products.
• Strong understanding of user research methodologies, including qualitative and quantitative research methods.
• Excellent analytical and problem-solving skills.
• Demonstrated flexibility and adaptability to adjust research plans and approach as needed to meet project timelines and business objectives.
• Strong communication and presentation skills, with the ability to effectively communicate complex research findings to diverse audiences.
• Ability to work independently and as part of a cross-functional team.
• Experience with using various research tools and software (e.g. Dovetail, Userlytics, Maze, Askable, Glowfeed) is a plus.
• Experience working in an agile environment is a plus.
• Experience with Design Thinking and/or Product Design is a plus.

Experience is important, but for us the biggest measure of success is people who can live and breathe The EH Way of working. Show us what you can bring to the table, and we’ll empower you to let your talents shine.

The EH Way

The EH Way is how we describe our culture at Employment Hero and how we all operate. It is our DNA. You can read all about it on our careers page: https://employmenthero.com/careers/

In short, you’ll love working with us if:

• Revolutionising employment gets your heart racing.
• You thrive on the flexibility (and responsibility) of a remote-first business.
• Our values align, and shape how you show up every day.
• You love the dynamic pace of a startup, are driven by innovation, and enjoy working with other smart people.

Plus, you’ll get to enjoy a number of great perks, including:

• A generous budget for your home office.
• Cutting-edge tools and technology.
• Reward and recognition programs - because great work should be recognised and rewarded.
• Cashback offers and discounts on popular brands through our Swag app.
• Employee Share Option Program: be an owner of Employment Hero.
• Annual Global Gathering - so far we’ve been to Thailand, Vietnam and are excited to meet in Bali in September 2024.

Are we a match?

Think we're the right match for you? Fantastic! Click 'Apply' and our talent team will reach out with the next steps.

At Employment Hero, we are committed to safeguarding the privacy of your application data. To understand how we do so, you can read our Applicant Privacy Policy here: https://employmenthero.com/legals/applicant-policy/

Employment Hero celebrates diverse perspectives and experiences, we invite people of all backgrounds and identities to apply for this position.

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