Who we are

Employment Hero is on a mission to make employment easier and more valuable for everyone. Our Employment Operating System brings hiring, HR, payroll and benefits into an all-in-one solution. Since our inception in 2014, we’ve scaled to a $2 billion valuation and gained a presence in 6 countries globally – Australia, New Zealand, Singapore, Malaysia, the UK and Canada. We now service over 300,000 businesses and more than 2 million employees.

The EH Way

At Employment Hero, we’re proud of our unique DNA, which we call The EH Way.

• We are Mission First – everything we do (from what we work on, to how we allocate capital and where we focus) is driven by our Mission
• We are Remote First – we champion a remote environment with a preference for asynchronous communication and a high degree of autonomy
• We are AI First – we are committed to using AI to accelerate our mission; AI is not just a tool, it’s a fundamental part of how we operate, innovate, and scale
• We Live by Our Values – we role model our values 100% of the time
• We Expect High Performance – we set a high standard and we’re not satisfied with being average.

The Role

The Payroll Specialist is responsible for overseeing the payroll processes, ensuring that all client pay runs are processed accurately and on time for a portfolio of clients. This is a client focused payroll position that will offer payroll professionals varied and diverse opportunities to undertake an automated payroll process for a portfolio of clients. Overall, you will be responsible for the timely and accurate processing of annual, monthly, quarterly or weekly assigned payrolls. As a senior member, you will also have responsibility for providing oversight and support to junior and new administrators.

The role is both rewarding and challenging. Many of our customers are not experts in Payroll and/or HR, and our platform and our business are constantly changing. You are responsible for guiding our customers efficiently and effectively. To be successful, you will need to communicate effectively, influence stakeholders, prioritize tasks, and drive outcomes.

As a Payroll Specialist, you’ll be responsible for:

Client Delivery:

• End-to-end processing of weekly, fortnightly and monthly client pay runs in accordance with instructions, agreed expectations and best practice.
• Provide excellent and proactive customer service in all dealings with your managed payroll clients and employees.
• Perform full function payroll tasks including on-boarding, auditing, reconciliations, terminations, workplace pensions and HMRC Reporting.
• Account management:
• Build and develop relationships with clients to ensure trust as an outsourced partner
• liaising with clients on the phone, via email and at times, in person.
• Completing payroll checks for clients including checking all manual adjustments are accurate and prior to submitting for approval.

Information Security & Risk Management

• Awareness of, and comply with, all information security policies of the organisation relevant to your business role.
• Contribute to risk assessment where required.
• Take action to prevent an information security incident from occurring or escalating where possible, and report any actual or potential security breaches.

What you will bring

• Minimum of 2 years payroll experience, within a payroll bureau.
• CIPP technician, preferable but not essential. Practical experience will also be taken into account.
• Strong IT skills.
• Full knowledge of current UK legislation.
• Ability to work under pressure, prioritize own workload and keep to deadlines.
• Most importantly, the ideal candidate must be a team player with a willingness to assist, a keen attention to detail and a ‘can do’ attitude.

Experience is important, but for us the biggest measure of success is people who can live and breathe our values. Show us what you can bring to the table, and we’ll empower you to let your talents shine.

What we can offer

At Employment Hero, we don’t just talk about a better way to work. We live it.

Joining Employment Hero means you’ll:

• Work in a remote-first environment, giving you the autonomy to do your best work while delivering meaningful outcomes.
• Be trusted to own your work, make decisions, and have a real impact from day one.
• Access cutting-edge AI tools and technology that help you move faster, think bigger, and amplify your expertise.
• Surround yourself with ambitious, high-performing teammates who will challenge, support and inspire you to do the best work of your career.
• Own ESOP (Employee Share Options) in one of the world’s fastest-growing technology companies, so you can share in the value you help create.
• Enjoy a comprehensive benefits package, including generous parental leave, subsidised egg freezing, a home office allowance, and outstanding learning and development opportunities to support your growth.
• Connect with colleagues from around the world at our Annual Global Gathering. We’ve celebrated together in Thailand, Vietnam, Bali and Dubai, and can’t wait to meet in the Gold Coast, Australia, in September 2026.

Privacy and AI Notices

• AI Notice: We’re AI-first, so may use AI tools to review your applications and support our early interviewing and hiring process. They help us cut the noise, surface great talent fast and make sure every candidate gets a fair, consistent experience.
• We verify candidate identity and location as part of our hiring process.
• Employment Hero celebrates diverse perspectives and experiences, we invite people of all backgrounds and identities to apply for this position.
• At Employment Hero, we are committed to safeguarding the privacy of your application data. By applying to this role, you acknowledge our Applicant Privacy Policy made available here: employmenthero.com/legals/applicant-policy/.