Clinical Operations Associate, Australia



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See open jobs at Eucalyptus.
Sydney, NSW, Australia
Posted on Friday, December 22, 2023

Healthcare is usually slow and boring. We believe in its potential to be exciting and entertaining. But changing the healthcare experience is hard – and we’re gonna need all the help we can get…!

About Eucalyptus

Eucalyptus (or 'Euc' for short) is an Australian founded digital healthcare company that is on a mission to solve the world’s biggest healthcare challenges - think fertility, and behavioural change around chronic conditions such as weight loss, diabetes, and mental health.

Founded in Australia in 2019, we have now helped over 500K patients globally by combining technology, design and operational excellence to help patients access the best clinical support when they need it - wherever they are.

Our 4 brands (Juniper, Pilot, Kin & Software) focus heavily on personalising the experience for different demographics and are powered by a growing team across 5 countries (Australia, UK, Germany, Japan, and the Philippines).

We’ve raised over AUD$150M in funding from Aussie and Silicon Valley investors who were early backers of Uber, Canva and AirBnb. With plans to launch into several more markets, offline channels, and tackle new conditions.

We’re looking to continue building our team of executional weapons who are passionate about healthcare, aren’t afraid to work hard, and invest in others through direct and honest feedback. This approach enables us to make the most impactful changes to improve the health of millions of patients globally.

About the role (What you’ll be doing)

Eucalyptus is looking for a passionate clinician to support our Clinical Operations. This role has a major focus on safety and quality within the organisation, with a view to develop and enhance clinical insights, clinical governance and clinical advisory within the company. As an integral member of our Clinical Operations team and wider Clinical Services team, you’ll work both reactively and proactively in a fast-paced and exciting environment. You’ll be a key driver of improving healthcare safety and quality within our clinical partners as well as internally within the organisation. You'll work closely with our Clinical Operations team and larger clinical team to scale a sustainable telehealth operation that is safe, delightful and ultimately drives positive outcomes for patients.

The three key pillars in Clinical Operations in practice;

  • Insights and Incidents

    The clinical insights function stands as a cornerstone for ensuring clinical safety and quality at Eucalyptus. Within this realm, our Clinical Operations Associates action audit findings and discern trends associated with prescriber behaviours aligning with the standards set by Eucalyptus. These insights and subsequent actions play a pivotal role in mitigating errors and elevating overall patient outcomes.

    The Clinical Operations team shoulders the responsibility of overseeing clinical incidents and complaints. This encompasses the critical processes of triage, effective management, and appropriate escalation, all geared towards ensuring prompt and suitable resolutions. Through these efforts, the team actively contributes to maintaining the safety and quality of our healthcare services.

  • Launch and Clinical Advisory

    Clinical Operations plays a pivotal role in supporting pre-launch and launch activities at Eucalyptus, specifically from a clinical perspective. This involves ensuring the successful execution of country and product launches to enable the realisation of the company's ambitious goals in a very dynamic environment.

    Additionally, our clinical advisory service entails active engagement in a diverse array of general clinical operations tasks crucial for the seamless functioning of our healthcare services. This varied involvement includes responsibilities such as creating and reviewing clinical materials, conducting research and education initiatives, contributing to product and engine improvements, and actively participating in the New Product Development (NPD) processes. This includes our fulfilment operations and partner pharmacies.

  • Clinical Governance

Within the realm of clinical governance, Clinical Operations plays a central and essential role alongside our Clinical Director. The team actively engages in upholding critical elements, including accreditation, external engagement, clinical governance committees, and the establishment, as well as the continuous improvement, of robust structures and processes. The collaborative efforts of the team in this domain are indispensable for sustaining and enhancing elevated standards of quality and safety across our global operations.

This role includes a healthy mix of fire fighting and long-term problem-solving in a lightning-fast-paced environment, working with a diverse set of stakeholders.

The role is based in Sydney and reports to the Clinical Operations Lead and forms part of Eucalyptus' Clinical Service.

Key responsibilities

Your key responsibilities may include;

  • Clinical Audit and Quality Improvement: Actively participate in our clinical insights function, implementing continuous quality improvement for enhanced patient outcomes.
  • Incident Management and Resolution: Proactively and reactively manage and escalate clinical risks, incidents and complaints promptly and effectively.
  • Launch: Assist in clinical launch and operations for new medications and countries.
  • Clinical Advisory Support: Be a clinical voice and leader within the business, serving as an advisor for clinical questions and responsibilities from all areas of Euc, including research, education, and clinical reviews.
  • Clinical Governance and Compliance: Play a central and essential role in clinical governance alongside the Clinical Director. Actively engage in upholding critical elements, including accreditation, external engagement, clinical governance committees, and the establishment, as well as the continuous improvement, of robust structures and processes across global operations.
  • Stakeholder Collaboration: Serve as a key liaison between partner pharmacies, prescribers, and internal teams for effective collaboration.

Ultimately, this is a very flexible role and you'll need to be ready to tackle a wide range of challenges!

About you

  • Patient obsessed - you understand and empathise with our diverse patient base; you work with doctors to drive quality and safety to ultimately get better outcomes for patients
  • Detail orientated - you are meticulous and complete tasks with rigour
  • Reliable - you’ll have big goals and lots of autonomy; we need to know you can handle it
  • Skilled communicator - your thinking and messaging is crystal clear
  • Problem solver - you love a challenge and thinking outside the box when approaching big problems
  • Resourceful - you can move mountains with only some smarts and a bit of elbow grease
  • Transparent - you challenge respectfully, share insights freely and own your mistakes
  • Passionate - your energy to help people improve their health is infectious
  • A high achiever - you’ve probably been top of your class; this is the place to test yourself

Experience required

  • Clinical Experience - you are a AHPRA-registered clinician (RN, Pharmacist, Doctor) at least PGY2 and ideally have experience in a variety of clinical roles.

Experience preferred

  • Delivery of quality and safety improvement initiatives such as audits, quality improvement projects and clinical transformation projects
  • Experience with clinical research and outcomes projects
  • Postgraduate qualifications in improvement related fields such as clinical redesign, public health, project management

Why you should join Euc

  • Our teams are incredibly passionate - Our talent bar is high and our work ethic is strong. You’ll get to stretch yourself everyday and work amongst people who care deeply about our patients. You’ll be given autonomy to tackle interesting problems and receive regular feedback from a supportive team.
  • We move at incredible speed - You’ll work with team mates who build in the open by sharing their work freely, this helps us learn and iterate quickly so we can deliver high quality outcomes faster than our competitors. You’ll spend a lot of time outside of your comfort zone learning and iterating frequently, we wouldn’t have it any other way.
  • We play as hard as we work - From our annual Eucalympics (Olympic themed decathlon), monthly health & fitness allowances, free weekly barista coffees, funded social clubs, quarterly rooftop parties and weekly catered fireside chats, we know how to let our hair down!

At Eucalyptus, we value individuals from all backgrounds, experiences, and perspectives, and we embrace the unique qualities each person brings. When you apply, please let us know of any reasonable adjustments you may need during the interview process.

This job is no longer accepting applications

See open jobs at Eucalyptus.