About the role (What you’ll be doing)

We are seeking an Senior Operations Associate who takes ownership and drives outcomes to join our Supply Chain & Fulfilment team. This role will involve both day-to-day management of our Logistics network, as well as scoping and executing on improvement initiatives to help us solve some of the biggest operational problems facing our business - such as scaling our fulfilment network as order volumes grow, driving cost reductions, and implementing initiatives to meaningfully improve the patient delivery experience. The Senior Operations Associate will report directly into the Operations Lead, and will be responsible for Supply Chain reporting, relationship management with our logistics carriers, as well as proactively leading projects to improve the Operations of our business. We’re looking for a structured thinker with relentless focus on understanding the ‘why’, someone who is data and process driven, loves problem solving and embraces a continuous improvement mindset.

As our Senior Operations Associate, you will:

• Act as the primary point of contact internally owning day-to-day logistics, resolving delivery issues, investigating delays, returns and damages, and coordinating fixes with couriers and pharmacies
• Manage courier relationships, including performance issues, escalations, evaluation of alternative courier options, trials and ongoing change
• Drive cost improvements across logistics and fulfilment, with clear tracking of savings and impact on cost per order
• Enhance the delivery experience, identifying and delivering on opportunities to improve delivery speed, reliability, flexibility and convenience for patients
• Work closely with the Operations Lead on step-change improvement projects to scale the national network, covering packaging strategy, scaling our capacity as order volumes grow, cost optimisation, and public-holiday and peak-period planning
• Work cross-functionally including with Patient Experience, Finance and Medical Support teams among other teams to deliver logistics changes that scale without breaking cost or experience

About you (Who you are)

• 3-4 years experience in a supply chain, operations, consulting, or strategy role or in a fast-paced, ambiguous environment
• Exceptional analytics and problem-solving skills
• Excellent communication skills and an ability to build strong working relationships with internal stakeholders, carriers and suppliers
• Strong organisation and decision making skills, with experience running end-to-end projects
• Resilience and ability to take initiative and drive outcomes in our constantly-changing fast-paced environment
• Ability to work openly, challenge respectfully, share insights freely and own your mistakes
• Passion for changing healthcare to improve the lives of patients

Why join Eucalyptus?

Euc is also behind a growing family of digital healthcare clinics (Pilot, Kin, Software, Compound) across men’s health and well-being, fertility, skincare, and preventative health.

Here’s what makes joining Euc unique:

• What’s next - Our goal for the next three years is to support 1 million patients globally to live better for longer. We’re launching into new conditions, demographics, and geographies as we build a truly preventive healthcare ecosystem.
• Build something world-changing - We’re on the path to becoming the world’s largest international digital healthcare company. It will be challenging, fast-paced, and deeply rewarding.
• Make real impact - You will deliver work that directly shapes patient outcomes and scales evidence-based care across markets.
• Accelerate your growth - You will have high ownership, continuous feedback, and dedicated development support.
• Join a motivated team - You will collaborate with talented peers to solve complex clinical and operational problems at scale.

What’s ahead in Australia?

• Grow with us globally - Get mentorship from leaders across Australia, the UK, Germany, and Japan, collaborate with teams in the Philippines and South Africa, and explore new markets or travel internationally. ****Recognised on Hatch’s Hotlist as one of Australia’s top employers, we support early-career professionals to become future global leaders.
• Shape your career - Access learning budgets, conferences, certifications, peer shadowing, and a global knowledge-sharing culture.
• Be an owner - Equity for everyone means you share in our success.
• Work where well-being matters - Experience catered wellness talks, exercise classes, whoops to track your wellbeing, free barista coffees, funded social clubs, and quarterly rooftop parties.
• Innovate with purpose - Use state-of-the-art tools and contribute to bold, impactful solutions in healthcare.
• Support at every stage - Benefit from parental and miscarriage leave, to health, professional development, and personal days, Whoop membership, and our Employee Assistance Program.

At Eucalyptus, we value individuals from all backgrounds, experiences, and perspectives, and we embrace the unique qualities each person brings. When you apply, please let us know of any reasonable adjustments you may need during the interview process.