About the role:

You'll own the relationship with a portfolio of our top corporate and insurance partners after they go live. You'll be the day-to-day face of Everlab for our biggest accounts, responsible for driving member utilisation, running smooth implementations, coordinating training and event calendars, and setting renewals up for success.

This role sits within our Enterprise function, dedicated to our largest corporate and insurance partners, distinct from our SME and Mid-Market segments. You'll own Quarterly Business Reviews and other senior-stakeholder engagements, and work closely with Corporate and Enterprise Sales, Clinical, Operations and Marketing to make sure every enterprise partner gets outsized value from their Everlab program.

We're looking for someone with 3+ years in enterprise account management or customer success, with a track record of managing complex relationships across multiple stakeholders.

You'll report to our Corporate and Enterprise Lead.

This is a full-time hybrid role based in Melbourne or Sydney. Our team works from the office three days per week.

Responsibilities and Scope

Account ownership and relationships:

• Act as the primary point of contact for a portfolio of enterprise accounts post-sale, building trusted relationships with HR, People and Culture, and Wellbeing stakeholders.

• Understand each client's goals and tailor engagement plans to drive measurable outcomes.

• Own and lead Quarterly Business Reviews and other senior and executive-level engagements, bringing data, insights and a clear narrative on program value.

Utilisation and engagement:

• Own utilisation targets across your portfolio, identifying at-risk accounts early and running proactive campaigns to lift uptake.

• Analyse usage data and biomarker and engagement trends to surface insights back to clients and internal stakeholders.

Implementation:

• Lead new account onboarding and rollout, coordinating with Operations and Clinical to ensure a seamless launch experience.

• Manage logistics for pilot programs, executive health days and phased rollouts across sites.

• Build a reusable launch comms and onboarding toolkit for all enterprise accounts.

Training and events:

• Build and maintain training calendars for client-facing champions, HR teams and internal stakeholders.

• Plan and deliver on-site and virtual activation events, webinars and executive briefings in partnership with Marketing.

Renewals and growth:

• Own the renewal process end to end, building the commercial and clinical case for continuation well ahead of contract expiry.

• Identify expansion opportunities across new sites, additional tiers and add-on diagnostics, and hand qualified opportunities to the sales team.

Advocacy and referrals:

• Identify and nurture advocates within your portfolio, turning strong relationships into case studies, testimonials and referenceable stories.

• Facilitate warm introductions and referrals into client networks to support new business pipeline.

Reporting and voice of customer:

• Maintain accurate account records in HubSpot, including utilisation, renewal dates and key contacts.

• Represent client feedback internally to shape product and clinical roadmap priorities.

What we're looking for:

• Experience: 3+ years in enterprise account management, customer success, or client services, ideally in B2B health, benefits, insurance or a related enterprise services environment.

• Stakeholder management: A track record of managing complex enterprise relationships across multiple stakeholders.

• Project management: Comfortable running concurrent implementations and events.

• Data: Confident working with data to tell a story about usage, outcomes and ROI.

• Communication: Excellent written and verbal communication, with the polish to present to senior HR and executive stakeholders.

• Mission: A genuine interest in health and wellbeing, and pride in delivering a premium client experience.

• Nice to have: Experience with HubSpot or a similar CRM. Background in corporate health, life insurance, or health and wellbeing channels. Exposure to the AU and NZ enterprise landscape.

Working at Everlab:

• Do work that matters: We're building the future of preventive health. Use your skills to prevent disease, improve access to personalised care, and reduce pressure on the health system.

• Work-life flexibility: Hybrid working with 3 days in the office, plus flexibility to manage life beyond the 9 to 5 when it matters.

• Experience Everlab as a customer: Full access to the Everlab health program, provided after successfully passing probation.

• Share in our success: Employee Share Option Plan included as part of your total remuneration. We grow together.

• People you'll love working with: A welcoming, mission-driven team of smart, thoughtful people doing meaningful work.