Veterinary Technical Lead
Fetch
IT
Sydney, NSW, Australia
Posted on Apr 24, 2026
The Opportunity
We’re Fetch – a fast-growing insurtech and pet health platform on a mission tooffer the best care for pets with the finest pet insurance around.
We built our proposition from scratch. Policies, claims, customer app, agent toolsand vet integrations. We launched. Customers love it. Now we’re scaling.
That means faster processing, smarter automation, stronger vet partnerships andbetter experiences across every touchpoint.
We’re still small enough that your impact is obvious. But big enough that structure,consistency and technical excellence really matter.
We’re looking for an experienced vet to take ownership of technical standards andcapability across our frontline functions to help us scale sustainably.
Your role
This is a senior, technical leadership role within operations.
You’ll be responsible for driving technical excellence across one or more frontline functions, such as Claims, Customer Sales & Service or Customer Onboarding.Working with our Operations Leaders, you will own technical standards, quality assurance (QA) discipline and capability uplift.
You’ll sit at the centre of technical judgement, consistency and excellence acrossFetch.
🦴
Clinical oversight and complex case review
Provide guidance on complex, high-value or sensitive cases. Ensure decisions areaccurate, fair and aligned with policy intent and regulatory expectations.
📊
Line 1 QA ownership and standards
Own and manage the Line 1 QA framework. Conduct reviews, identify themes andemerging risks, and translate findings into practical action. Implement QA insights through clearer guidance, structured feedback and measurable improvements in technical performance.
🎓
Coaching and capability uplift
Lead technical knowledge development through structured group trainingsessions, case workshops and targeted 1:1 coaching. Strengthen clinicalreasoning, policy interpretation and decision-making consistency across teams.
⚖️
Escalations and complaints support
Provide clinical input into higher-risk escalations and complaints where deepertechnical judgement is required. Support balanced, well-reasoned and well-communicated outcomes.
🛠
Process and policy refinement
Identify gaps in guidance, documentation or interpretation and strengthenframeworks to improve clarity and consistency.
🤖
AI, tooling and automation input
Partner with Product, Risk & Compliance and Tech to ensure clinical logic, policyinterpretation and decision frameworks are embedded correctly into systems andautomation.
🤝
Cross-functional partnership
Work closely with functional team leaders to ensure technical standards andoperational delivery remain aligned as we scale.
This role carries clear accountability for technical standards, judgement andcontinuous capability uplift across the function.
Why you’ll love the role
You’ll shape and protect technical excellence across the business.
You’ll influence how clinical judgement is applied at scale.
You’ll work at the intersection of operations, product and automation.
You’ll help build a modern insurance and pet health model grounded in strongveterinary expertise.
What you’ll bring
We’re looking for someone who combines strong clinical judgement withstructured thinking and a passion for raising standards.
You’ll:
Be a qualified vet with strong clinical reasoning
Have experience reviewing complex cases and making balanced decisions
Be confident delivering training and coaching others
Care deeply about consistency, fairness and standards
Be comfortable working with data, QA frameworks and trends
Thrive in a fast-moving, evolving environment
Be confident using systems and eager to engage with tech and automation
Be organised, data-driven and commercial.
Insurance Experience Is Helpful, But Not Essential.
What we offer
We’re hybrid across Australia, but tightly connected. You’ll work alongside apassionate team in a growing insurtech and pet health environment.
You’ll have access to:
Flexible, supportive and pet-friendly work environment
Inclusive parental leave policy
5 weeks annual leave
Equity as part of the Fetch journey
We’re Fetch – a fast-growing insurtech and pet health platform on a mission tooffer the best care for pets with the finest pet insurance around.
We built our proposition from scratch. Policies, claims, customer app, agent toolsand vet integrations. We launched. Customers love it. Now we’re scaling.
That means faster processing, smarter automation, stronger vet partnerships andbetter experiences across every touchpoint.
We’re still small enough that your impact is obvious. But big enough that structure,consistency and technical excellence really matter.
We’re looking for an experienced vet to take ownership of technical standards andcapability across our frontline functions to help us scale sustainably.
Your role
This is a senior, technical leadership role within operations.
You’ll be responsible for driving technical excellence across one or more frontline functions, such as Claims, Customer Sales & Service or Customer Onboarding.Working with our Operations Leaders, you will own technical standards, quality assurance (QA) discipline and capability uplift.
You’ll sit at the centre of technical judgement, consistency and excellence acrossFetch.
🦴
Clinical oversight and complex case review
Provide guidance on complex, high-value or sensitive cases. Ensure decisions areaccurate, fair and aligned with policy intent and regulatory expectations.
📊
Line 1 QA ownership and standards
Own and manage the Line 1 QA framework. Conduct reviews, identify themes andemerging risks, and translate findings into practical action. Implement QA insights through clearer guidance, structured feedback and measurable improvements in technical performance.
🎓
Coaching and capability uplift
Lead technical knowledge development through structured group trainingsessions, case workshops and targeted 1:1 coaching. Strengthen clinicalreasoning, policy interpretation and decision-making consistency across teams.
⚖️
Escalations and complaints support
Provide clinical input into higher-risk escalations and complaints where deepertechnical judgement is required. Support balanced, well-reasoned and well-communicated outcomes.
🛠
Process and policy refinement
Identify gaps in guidance, documentation or interpretation and strengthenframeworks to improve clarity and consistency.
🤖
AI, tooling and automation input
Partner with Product, Risk & Compliance and Tech to ensure clinical logic, policyinterpretation and decision frameworks are embedded correctly into systems andautomation.
🤝
Cross-functional partnership
Work closely with functional team leaders to ensure technical standards andoperational delivery remain aligned as we scale.
This role carries clear accountability for technical standards, judgement andcontinuous capability uplift across the function.
Why you’ll love the role
You’ll shape and protect technical excellence across the business.
You’ll influence how clinical judgement is applied at scale.
You’ll work at the intersection of operations, product and automation.
You’ll help build a modern insurance and pet health model grounded in strongveterinary expertise.
What you’ll bring
We’re looking for someone who combines strong clinical judgement withstructured thinking and a passion for raising standards.
You’ll:
Be a qualified vet with strong clinical reasoning
Have experience reviewing complex cases and making balanced decisions
Be confident delivering training and coaching others
Care deeply about consistency, fairness and standards
Be comfortable working with data, QA frameworks and trends
Thrive in a fast-moving, evolving environment
Be confident using systems and eager to engage with tech and automation
Be organised, data-driven and commercial.
Insurance Experience Is Helpful, But Not Essential.
What we offer
We’re hybrid across Australia, but tightly connected. You’ll work alongside apassionate team in a growing insurtech and pet health environment.
You’ll have access to:
Flexible, supportive and pet-friendly work environment
Inclusive parental leave policy
5 weeks annual leave
Equity as part of the Fetch journey
