• Drive Results: Utilise data, our technology stack (including Salesforce, Gainsight and Gong), and customer insights to achieve company objectives in product adoption and engagement.Work with your client porfolio to deeply understand their goals, their value drivers and engage with them to measure success in terms of impact to their business.Build multi threaded relationships, with clients, drive deep impactful engagement with our product and services, drive partnerships that are lasting through value and outcomes.Manage your portfolio to actively forecast and mitigate risk, working across Go1’s account teams to proactively plan and drive successful renewals and expansions.
• Shape Education: Directly influence and consult with clients on how they engage with Go1, revolutionising the way employees and individuals up-skill and learn, for the ultimate impact measured in actual business outcomes.
• Product Evangelism Assist customers by providing advice, promoting our resources, tools and support channels, taking ownership and escalating as appropriate, and enabling them to use Go1 to its full potential. Build a porfolio of advocates and clients which are happy to evangelise for Go1 and its products at industry events, and to other clients and prospects.Autonomy and Personalisation: Leverage established frameworks while enjoying the freedom to personalise your approach in collaboration with each district, tailoring solutions to meet their specific goals and requirements.
• Impactful Contribution: Own the engagement and adoption of Go1's learning products, empowering companies and individuals to unlock their positive potential and build a love of learning.

Why You're a Great Fit:

• Track Record of Success: At least two years of demonstrated history of surpassing company KPIs, including customer retention, health scores, product adoptions, and forecasting accuracy.
• Product Expertise: Rapidly become well-versed in Go1's products, understanding their intricacies and effectively aligning them to address customer pain points.
  Industry Expertise: You’ll likely come from a background of L&D or Generalist HR. You’ll have a great understanding of how learning initiatives drive business outcomes and impact to actual business results and challenges. You’ll know what its like to be in our clients shoe’s and understand the challenges they’re facing, driving credibility and challenging current thinking.
• Relationship Building: Excel at establishing meaningful connections with customers, leading impactful conversations that drive action and deliver results.
• Data & Analytics: You love diving into customer data, uncovering trends and insights that lead to further engagement with the Go1 product.
• Collaborative Mindset: Reliable and considerate teammate who values diverse perspectives while confidently advocating for your own convictions.
• Client Success Planning: Leverage your experience in client success planning, utilising discovery questions, active listening, and synthesis of client goals to uncover hidden needs and address core challenges effectively. Curiosity is critical to be successful here!

While technical skills are important, it is just as important for us find people who will positively contribute to our diverse culture. We welcome you to apply, even if you don't exactly meet the criteria above.