At Go1, we've grown from humble beginnings into the world's largest aggregator of educational content, but we do it with heart and play as one team. We give organizations and their employees access to the largest curated e-learning library on the planet, empowering millions of people to unlock their positive potential. Endlessly curious, collaborative, and inspired by life-long learning, we may come from different backgrounds, but we share the same vision: to reach a billion learners as we unlock positive potential through a love of learning. Our success is owed to our people. Every win… every idea… every extra mile. They've made us who we are. And there's so much still to do – so much opportunity for you to own. Together, we're on a path to improving a billion lives and a culture where everyone can thrive.

The Mid-Market Customer Success Manager at Go1 is responsible for driving customer value, retention, and growth in the APAC market. This role involves ensuring customer satisfaction, maximizing adoption of Go1's learning solutions, and guiding clients through their journey. The position requires close collaboration with internal teams, expert relationship management, and the ability to provide high-quality consulting and resources to customers.

Why You'll Love This Role:

Drive Results: Utilize data, our technology stack and customer insights to achieve company and client objectives in product adoption and engagement.
Shape Education: Directly influence how customers engage with our learning catalogue, revolutionizing the way employees and individuals up-skill, unlock their positive potential and build a love of learning.
Be the voice of customers: Assist customers by providing best-in class support, taking ownership and escalating as appropriate, and enabling them to contribute to the perfection of our products.
Grow personally and professionally: Learn and share best practices at a global scale, invest in your growth and well-being with our offered resources, and discover ways of collaborating with colleagues from various cultures and regions all over the world.

Why You're a Great Fit:

Track Record of Success: At least 3-4 years of demonstrated history of surpassing company KPIs, including customer retention, health scores, product adoptions, and customer satisfaction. (Ideally in L&D/Ed-Tech/Saas)
Relationship Building: Excel at establishing meaningful connections with customers at different leadership levels, leading impactful conversations that drive action and deliver results.
Data & Analytics: You love diving into customer data, uncovering trends and insights that lead to further engagement with the Go1 product.
Collaborative Mindset: Reliable and considerate teammate who values diverse perspectives while confidently advocating for your own convictions.
Client Success Mindset & Planning: Leverage your experience in client success planning, utilising discovery questions, active listening, and synthesis of client goals to uncover hidden needs and address core challenges effectively.

Join our team at Go1 and be at the forefront of transforming education through innovative learning solutions. Together, we can change the world. One learner at time.

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Perks and Benefits

What makes Go1 special? Every one of our employees. When we work together, great things happen! When you join the Go1 team, you not only get to work with an outstanding bunch of people, but you're also supported to continue your own personal growth and development in an inclusive and flexible environment, with benefits including:

Competitive incentive plan in addition to salary
Up to 15.95% in contributions to – EPF, SOCSO, EI, HRDF
Flexible approach to work
Monthly work from home or transport reimbursement
One time work from home office set up budget
Unlimited access to the Go1 Learning Hub, and mentorship program
Professional development fund
Volunteer leave to give back to the community
PTO + Wellbeing days
Flexible public holidays - take the days off that are important to you, swap out the ones that are not
Family planning & parental leave, plus support for parents returning to work
Wellness initiatives and an Employee Assistance Program
Free on-site snacks and weekly lunch

We are committed to facilitating a barrier-free recruitment process and work environment. If you require any accommodations, we welcome you to let us know so we can work with you to participate fully in our recruitment experience.

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