Enterprise Customer Success Manager
Go1
Did you know someone completes a Go1 course or learning resource almost three times every second? We've grown from humble beginnings into the most diverse learning content aggregator on the planet. Our culture transcends physical walls, thriving in connections and collaboration. We embrace change as an opportunity for innovation and growth. Our pace is fast, and our goals are ambitious. If you love tackling bold challenges and growing rapidly alongside talented and humble people, you'll fit right in at Go1.
The next chapter of our growth story needs you. GO there with us.
We’re looking for an Enterprise Customer Success Manager to drive our enterprise strategy, accelerate content adoption, and foster relationships with our most valuable customers. You’ll leverage your experience to set new industry standards and elevate Go1’s partnerships to the next level.
Here's a taste of what you'll be doing:
- Cultivating and expanding relationships with enterprise customers to ensure their goals are achieved and exceeded.
- Lead seamless implementation and deployment of Go1's content solutions by collaborating with our Onboarding, Content, and Customer Experience teams.
- Building trusted, multi-threaded relationships with decision-makers to secure long-term partnerships.
- Conducting Quarterly Business Reviews to identify opportunities for growth and expansion.
- Partnering with cross-functional teams, including Product, Design, and Engineering, to shape our enterprise roadmap and enhance customer experiences.
- Driving efficiencies in collaboration with Sales, Support, Marketing, and Operations teams throughout the customer lifecycle.
- Engaging with internal and external stakeholders, from C-suite executives to investors and cross-functional teams, ensuring alignment and strategic impact.
- Pioneering new processes and ideas that contribute to Go1’s future success.
- Utilizing analytical insights to develop and execute long-term account strategies for sustainable growth.
What will make us excited about you:
- A proven track record of exceeding sales targets in a SaaS environment.
- 5+ years of experience in a senior or enterprise-level customer success role.
- A deep understanding of customer needs, with the ability to identify and drive growth opportunities.
- Strong communication skills to articulate technical, contractual, and financial value points to stakeholders at all levels.
- The ability to engage C-level executives and key decision-makers with confidence.
- A curious mindset, always seeking ways to optimize, innovate, and stay ahead of the curve.
#LI-AE1 #LI-REMOTE
Benefits:
At Go1, our employee benefits extend far beyond a pay cheque, ensuring our team feels supported, valued, and empowered to bring their best selves to work each day, driving our mission to unlock positive potential through a love of learning.
- In addition to your base salary: Annual bonus or commission plan.
- Employee Stock Option Plan: Opportunity to share directly in our success through stock options.
- Public Holiday Swap: Swap a public holiday for another preferred day.
- Flexible Working: We offer both hybrid and remote working.
- Wellbeing & Learning Days: An additional five days of paid leave per year.
- Learning Budget: $500 USD per financial year, plus access to additional Career Growth Budget.
- WFH/Transport Budget: Monthly allowance for internet/phone expenses or public transport.
- Home Office Setup Budget: One-off allowance for desk, chair and/or monitor.
- Parental Leave: Minimum of 18 weeks paid parental leave for primary carers + 6 weeks paid parental leave for secondary carers.
- Wellbeing Support: Access to counselling and wellbeing app via Nilo Health.
Check out Life at Go1: LET'S GO!
