Customer Success Manager
Go1
This job is no longer accepting applications
See open jobs at Go1.See open jobs similar to "Customer Success Manager" Airtree.The next chapter of our growth story needs YOU!
At Go1, we have grown from humble beginnings into the world's largest aggregator of educational content. We give organizations and their employees access to the largest curated e-learning library on the planet. Millions of people are using it to unlock their positive potential. We're endlessly curious, collaborative, and inspired by life-long learning. Although we have different backgrounds, we share the same vision; to reach a billion learners as we unlock positive potential through a love of learning. We owe it all to our people. Every win… every idea… every extra mile. They've made us who we are. And there's so much still to do – so much opportunity for you to own. Together, we're on a path to improving a billion lives and a culture where everyone can thrive.
About the role:
You'll be the driving force behind our strategy, growth, and most importantly our client’s success. By nurturing and expanding our most valuable client partnerships in Northern EMEA, you will have the opportunity to leverage your proven experience and set new industry standards. Is this the challenge you've been waiting for to elevate your impact and drive transformative results?
Here's a taste of what you'll be doing:
- Build and cultivate strong relationships across new and existing customers, ensuring we are meeting their objectives and delivering value during every interaction
- Orchestrate seamless implementations and deployments of Go1's content solutions, collaborating with our Implementation, Content, and Customer Experience teams
- Weave intricate, multi-threaded relationships with decision-makers at your customers' organisations, fostering trust and long-lasting partnerships
- Lead Quarterly Business Reviews within your portfolio, working with our Sales teams to uncover golden opportunities for growth and expansion
- Collaborate with our product, design, and engineering teams, providing informed recommendations to shape Go1's product roadmap, enhancing the customer experience
- Partner cross-functionally with Sales, Support, Marketing, and Operations teams, driving efficiencies throughout the account lifecycle
- Maintain a ruthless focus on results – revenue and forecast accuracy – while inspiring and leading your ecosystem to new heights
- Navigate the complex landscape of internal and external stakeholders, from C-suite executives to investors, partners, and cross-functional allies
- Contribute to the team's strategy, pioneering new processes and groundbreaking ideas that will shape our future success
- Confidently and persuasively tell a compelling story, owning the room with your charismatic presence and convincing narratives
- Leverage your analytical skills to develop and execute long-term account plans, ensuring sustainable growth and success
What will make us excited about you:
- Consistent track record of hitting or exceeding targets in your current role with at least two years of demonstrated history of surpassing company KPIs, including customer retention, health scores, product adoptions, and forecasting accuracy
- You have the ability to anticipate customers' needs to identify growth opportunities across various types of accounts
- Experience of using Salesforce, Gainsight, Gong or PowerBi advantageous
- Very strong organisational, project management, and time management skills
- Proven ability to articulate contractual, technical, and financial value points to customers, internal senior leaders, and executive leaders
- Ability to discuss Go1's value proposition with C-level executives, finance teams, and decision-makers
- High energy, adaptability, and understanding of change within the evolution of our environment
While technical skills are important, it is just as important for us to find people who will positively contribute to our diverse culture. We welcome you to apply, even if you don't exactly meet the criteria above.
Join our team at Go1 and be at the forefront of transforming education through innovative learning solutions. Together, we can change the world. One learner at time.
While technical skills are important, it is just as important for us find people who will positively contribute to our diverse culture. We welcome you to apply, even if you don't exactly meet the criteria above.
#LI-REMOTE #LI-KQ1
Perks & Benefits
- Competitive incentive plan in addition to salary
- Employee Stock Option Plan
- Flexible approach to work
- Monthly work from home or transport reimbursement
- One time work from home office set up budget
- Unlimited access to the Go1 Learning Hub, and mentorship program
- Professional development fund
- Volunteer leave to give back to the community
- PTO + Wellbeing days
- Flexible public holidays - take the days off that are important to you, swap out the ones that are not
- Family planning & parental leave, plus support for parents returning to work
- Wellness initiatives and an Employee Assistance Program
We are committed to facilitating a barrier-free recruitment process and work environment. If you require any accommodations, we welcome you to let us know so we can work with you to participate fully in our recruitment experience.
This job is no longer accepting applications
See open jobs at Go1.See open jobs similar to "Customer Success Manager" Airtree.