Customer Growth Lead

Immutable
Immutable

Sales & Business Development, Customer Service

United States

Posted on Aug 5, 2026
About Us ๐Ÿš€
Immutable is the worldโ€™s fastest-growing game platform, built to power the next generation of games. We aim to drive the next evolution of gaming, combining performance, digital ownership and cutting-edge technology to help games grow and succeed. At the intersection of AI-driven analytics, high-performance growth tools, and seamless digital ownership, our technology helps studios attract, engage, and scale player communities across both Web2 and Web3.
Founded in 2018, Immutable is one of Australiaโ€™s fastest companies to reach unicorn status, raising more than AUD $400M+ with a valuation of AUD $3.5B. Today, more than 700 games are building on Immutable, and industry leaders like Ubisoft have chosen us as their partner for the future of gaming.
Over 6 million players use Immutable Passport, our unified identity enabling frictionless cross-game experiences, and our Immutable Audience platform has become the fastest-growing SaaS product line in our history. We're scaling rapidly, backed by a global team of creators, engineers, and gamers united by one mission: to build the most valuable growth layer in gaming and redefine how games launch, scale, and succeed. ๐Ÿš€

About The Role ๐Ÿค”

Immutable is on a mission to help more games launch, grow and monetise successfully, and our Customer Growth team is central to that. We have built a modern martech stack for game studios, and now we need genuine, hands-on growth expertise to run it. We are looking for a Customer Growth Lead to own performance marketing end-to-end for a portfolio of game studios, running paid campaigns, setting up and optimising ad networks, and building the lifecycle programs that keep players coming back. This is a high-ownership, high-autonomy role with a direct line to leadership. You will operate independently in your region, shape how studios grow on Immutable, and help build a growth engine that scales across the business. Gaming experience is ideal, but if you have run real growth in adtech, e-commerce or retail, your craft will transfer. We are hiring an operator who does the work, not an advisor.

You'll Be Empowered To ๐ŸŽฎ

  • Plan, launch and optimise paid acquisition campaigns for game studios.
  • Set up and tune ad networks and user acquisition channels end-to-end.
  • Design and run launch growth plans for studio partners.
  • Own email, CRM and lifecycle programs that retain and re-engage players.
  • Onboard studios onto Immutable's Audience growth products.
  • Own a budget, track performance, and reallocate spend based on data.
  • Build repeatable growth playbooks that scale across multiple studios.

We'd Love You To Bring ๐Ÿค

  • Hands-on performance and paid marketing experience: you have personally run and optimised campaigns and owned the numbers.
  • Practical experience setting up and optimising ad networks or user acquisition.
  • End-to-end growth craft across paid, lifecycle, email and launch.
  • Comfort owning a budget and making data-led allocation and optimisation calls.
  • Lifecycle and retention marketing experience across email and CRM.
  • Fluency with martech tooling and onboarding customers onto growth products.
  • High autonomy and ownership: you run your patch and drive your own outcomes.
  • Strong communication and influence: you can build trust and represent Immutable credibly.
  • Comfort using AI daily to move faster on copy, creative, reporting and optimisation.

Bonus Points For โœ…

  • Gaming industry or games UA background.
  • Experience across adtech, e-commerce or retail growth at pace.
We are proud of the benefits that we offer for all of our employees globally.
Here is a snapshot ๐Ÿ˜Š
Attracting the best global talent
๐Ÿ’ธ We commit to paying globally competitive base salaries and contributions to a long-term fund
๐Ÿ“Š Sharing our products' success through Employee Stock Options ESOP
๐ŸŒŸ Our flexible working model blends the best of both worlds: Sydney-based employees enjoy hybrid 3 days a week in our vibrant head office, while remote team members can work from home or utilise access to global office hubs via a WeWork All-Access pass
๐Ÿฅ˜ Lunch is ordered fresh every day in our friendly office in Sydney CBD
๐ŸŽ‰ Quarterly End of Cycle Celebration Awards and Dinner
๐Ÿ’ป USD $500 WFH allowance to set up your home office
โ˜Ž๏ธ USD $600 per annum to put toward your internet and phone usage.
๐Ÿฅณ USD $75 per quarter for remote employees to celebrate with local team members
โ›‘๏ธ We also support our US Employees with Medical and 401K Insurance
๐Ÿš˜ Our Australian Employees can avail of Novated Leasing, save money by paying for your car using pre & post-tax dollars
Levelling up your growth
๐ŸŒฑ We offer up to USD $1,350 per annum for any classes, courses or events to support your growth and development
๐Ÿ“š Enjoy access to free online courses via Udemy
Helping you thrive
๐Ÿ’†๐Ÿฝโ€โ™€๏ธ Enjoy USD $800 per year to put toward your health and wellbeing
๐Ÿค— Get 24/7 access to unlimited counselling for you and your family when you need it through our EAP Service
๐ŸŽ Monthly subsidy and discounted rate with ClassPass, including a 1-year free membership to Breethe
Leave when you need it the most:
๐Ÿ‘จโ€๐Ÿ‘งโ€๐Ÿ‘ฆ New parents receive 12 weeks of paid leave in our gender-neutral offer. The birthing parent also gets an additional 6 weeks of leave for rest and recovery leading up to and after birth. We also offer Miscarriage Leave and extra leave for IVF treatments
๐ŸŒŸ Enjoy 2 additional paid annual leave days at the end of the year
๐ŸŽ‚ Birthday you get a paid day off
Additional Information:
Immutable is committed to building and fostering an inclusive, diverse workplace. We believe in incorporating everyone's perspectives and experiences as this has been a significant driver of our success so far.
We are a 2026 Circle Back Initiative Employer. This means a human reviews every application and we commit to responding to every applicant.
*A note to recruitment agencies: Our internal team has this role covered, so there is no need to reach out - We don't accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes. Thank you!
Join us in shaping the future of gaming!