Moving to a new country is as easy as booking a flight!

Jobbatical makes immigration easy, so businesses can hire whoever they want, from wherever they want. Jobbatical today is the go-to immigration partner for tech startups and traditional companies alike. We help clients like N26, Pipedrive and Travelperk to relocate people from dozens of countries.

Our team is on a mission to increase net talent mobility in the world and the best way of doing that is by making the hardest part of relocating to another country - immigration - ridiculously easy.

We’re looking for a Platform Support Specialist based in India preferably. As an integral member of our product development team, you will ensure a seamless experience for our platforms.

Responsibilities

• Help Jobbatical immigration specialists, partner agencies, employers and talents use our technology platform better.
• Get a deep understanding of our customers and talents by communicating with them and share insights with the product team
• Liaise with the product team to improve our customer experience.
• Lead the onboarding demo and queries for our agency teams/partner agencies, including technical guidance
• Understand issues reported by users and debug at the first level before reporting it to the engineering team.
• Own the Helpdesk to ensure customers/users have all the information available to use Jobbatical software and all customer inquiries get replied in a timely and delightful manner. Help to create new workflows and goals to improve our customer success.

Desired Profile:

• You are a graduate, preferably but not mandatory, in science/computer science/engineering
• You have 3+ years of experience in customer success and/or support
• You're fluent in English and can communicate smoothly both in speech and in writing.
• You exhibit ability to quickly adapt to change and manage your time well between different tasks
• You are proactive and can take on ownership of tasks independently
• We expect you to be proficient with Excel/Google sheets and powerpoint/Google slides
• Hardworking and open to challenges, you're equally eager to challenge others.
• You're constantly looking for solutions instead of problems.
• It is a plus if you have experience with database queries (like SQL, Mongodb)

Additional information

Our Product team is made up of awesome people.

You’ll be based anywhere in India. We are a fully remote company.

Our offer to you includes:

• Compensation package with company options
• Possibility to work with passionate professionals
• International challenges that grow your knowledge and skills
• Extra days as annual holiday days
• Any hardware you need: Mac, headphones, etc
• Flexible working time
• Our perks include YOLO days, a teambuilding budget, etc
• Annual offsite and other fun events