IT Operations Engineer



IT, Operations
Melbourne, VIC, Australia
Posted on Friday, March 1, 2024

The Role

As a Senior IT Operations Engineer, you will play a crucial role in maintaining and improving our IT infrastructure. You will ensure the smooth operation of our technology systems, provide technical support to employees, and contribute to ongoing IT projects. You will balance conflicting priorities, from employee productivity to security.

What You’ll Own

  • Manage many company-wide systems (ex, Google Workspace, Okta, Zoom)

  • Develop and document IT processes and best practices.

  • Provide technical support and troubleshooting assistance to employees for hardware and software issues.

  • Coordinate with stakeholders on the implementation of security policies and manage the overall security strategy for the company’s growth.

  • Build automation to enable scalable processes

  • Establish and Monitor network performance and security, identifying and resolving issues proactively.

  • Assist in the development and implementation of IT policies and procedures.

  • Manage and maintain inventory of IT assets, including hardware and software licenses.

  • Assist with employee onboarding and offboarding

  • Stay up-to-date with industry trends and emerging technologies to make recommendations for improvements.

  • Train employees on IT best practices and use of technology tools.

Who We’re Looking For

  • 5+ years of experience in IT support and system administration.

  • Expert in MacOS operating systems and MDM tools.

  • Knowledge of AWS Identity Access Management techniques.

  • Strong knowledge of network protocols and security best practices.

  • A strategic mindset with the ability to align IT initiatives with business goals and drive innovation.

  • Excellent troubleshooting and problem-solving skills.

  • Excellent communication and interpersonal skills, with the ability to translate technical concepts to non-technical stakeholders.

  • Ability to work both independently and collaboratively in a team environment.

P.S. If you don’t tick every box in this ad, please don’t rule yourself out. We take pride in inclusion and hiring incredible human beings with great potential over ticking boxes – so if this role resonates with you, hit that apply button!

Where and How We Work

We are a global and diverse group offering a truly flexible and family friendly work environment. Kids, pets, and the occasional delivery person are all actively encouraged to appear on our Zoom screens. All of us at Linktree work either fully remote or a hybrid approach.

We offer autonomy and flexibility in how you structure your days and weeks. There will be the need for some collaboration outside of a "normal" 9-5 being a global company, but we aim to work asynchronously where possible.

How we’ll help you thrive

Our approach to benefits considers the whole person and the unique contributions they bring to Linktree. We want the experience at Linktree to be one that enables people to truly thrive so we can Go Further Together. Some ways we support you:

  • An annual wellbeing allowance ($7,000 AUD / $4,900 USD) to use on things like (but not limited to) fitness memberships, development courses, childcare, travel, charitable donations, pet insurance, home office set up - the choice is yours!

  • Generous time off for vacation, holidays, parental leave, volunteer time and other categories.

  • Employee Stock Option Program - we want each and every employee to share in the company’s success as we go further together.

We believe in promoting a culture that celebrates unique backgrounds, talents, and experiences. We are creating an inclusive workplace where every individual feels valued, respected, and has equal opportunities to thrive. To learn more about our benefits, including our parental leave program, volunteering leave, DE&I initiatives, and more, click here!

Our Story

We're on a mission to empower anyone to curate, grow and monetize their digital universe. We created the "link in bio" category and are trusted by some of the world's biggest brands and celebrities including TikTok, The UN Environmental Program, The White House, F1, Manchester United, Olivia Rodrigo and Selena Gomez. With over 40,000 new accounts created everyday, Linktree is the fastest growing leader in our category. Linktree has partnered with some of today’s biggest names like Amazon, TikTok, Snap, YouTube, GoFundMe, Spotify, Google, Stripe, Reddit and more to help unify users’ digital spaces— and we’re just getting started. Join us in empowering everyone from businesses to creatives in building their online presence.

At Linktree, we celebrate and support everyone’s perspective and background, and we’re proud to be an equal opportunity workplace. We aim to foster a diverse and inclusive environment where all team members have a sense of belonging, because we believe in going further together. Linktree welcomes all people regardless of sex, gender identity, race, ethnicity, disability, pregnancy, age, or other lived experience. If you require accommodations to fully participate in our opportunities, please don't hesitate to reach us at – your needs are important to us.