Head of UX Research
Linktree
Design
United States · Remote
Posted on Jan 7, 2025
Role Overview
As the Head of UX Research, you will drive Linktree's user research strategy, enabling a deep understanding of our diverse user base to inform and inspire product and design decisions. This is a senior leadership role, partnering across Product, Design, and Engineering to build and scale a world-class research function that delivers actionable insights aligned with Linktree’s mission and objectives. You’ll define the role of research at the company, shape a research-driven culture, and play a critical role in shaping the user experience for millions of users globally.
What You'll Do
- Develop and champion a research vision and strategy that aligns with Linktree’s product and business goals.
- Scale research capabilities by introducing new methodologies, tools, and processes to enhance efficiency and quality.
- Oversee and conduct high-impact research initiatives, synthesizing complex data into clear, actionable insights.
- Collaborate with Product Designers, Product Managers, and Engineers to ensure research outcomes are integrated into product development.
- Establish consistent research standards, frameworks, and deliverables that align with product timelines and priorities.
- Evangelize research findings through presentations, workshops, and cross-functional collaboration.
- Maintain a pulse on user needs and emerging trends to keep Linktree at the forefront of user experience innovation.
What We’re Looking For
- 10+ years in UX research or a related field, with at least 5 years in a leadership role.
- Deep expertise in both qualitative and quantitative research methodologies.
- Proven track record of scaling research functions and influencing cross-functional teams.
- Strong portfolio showcasing how research informed key business and design decisions.
- Strategic thinker with the ability to balance short-term needs and long-term vision.
- Excellent communication skills, able to present complex ideas to diverse audiences with clarity and confidence.
- Adept at building partnerships and trust with stakeholders across Product, Design, Engineering, and Executive teams.
Why Join Linktree
- Be part of a rapidly growing company that's shaping the future of how people connect online.
- Contribute to a product that impacts millions of users worldwide, driving innovation in digital experiences.
- Shape the user experience for one of the most popular platforms globally, impacting millions of users.
- Be part of a collaborative and inclusive culture that values diversity and innovation.
- Enjoy competitive compensation, flexible work arrangements, and robust professional development opportunities.
Linktree is committed to providing a competitive compensation package. Our cash compensation amount for this role is targeted at $185,000 - $220,000 in the San Francisco Bay or Los Angeles area. Final offer amounts are determined by multiple factors including candidate expertise, the scope of role and level, and may vary from the amounts listed above.
P.S. If you don’t tick every box in this ad, please don’t rule yourself out. We take pride in inclusion and hiring incredible human beings with great potential over ticking boxes – so if this role resonates with you, hit that apply button!
Where and How We Work
We are a global and diverse group offering a truly flexible and family friendly work environment. Kids, pets, and the occasional delivery person are all actively encouraged to appear on our Zoom screens. All of us at Linktree work either fully remote or a discretionary hybrid approach.
We offer autonomy and flexibility in how you structure your days and weeks. There will be the need for some collaboration outside of a "normal" 9-5 being a global company, but we aim to work asynchronously where possible.
How we’ll help you thrive
Our approach to benefits considers the whole person and the unique contributions they bring to Linktree. We want the experience at Linktree to be one that enables people to truly thrive so we can Go Further Together. Some ways we support you:
- An annual wellbeing allowance ($7,000 AUD / $4,900 USD) to use on things like (but not limited to) fitness memberships, development courses, childcare, travel, charitable donations, pet insurance, home office set up - the choice is yours!
- 100% coverage (and 80% for your dependents) of your monthly premiums for medical, dental, vision, disability and life insurance.
- 401K matching for you to save towards retirement.
- Generous time off for vacation, holidays, parental leave, volunteer time and other categories.
- Employee Stock Option Program - we want each and every employee to share in the company’s success as we go further together.
We believe in promoting a culture that celebrates unique backgrounds, talents, and experiences. We are creating an inclusive workplace where every individual feels valued, respected, and has equal opportunities to thrive. To learn more about our benefits, including our parental leave program, volunteering leave, DE&I initiatives, and more, click here!
Our Story
We're on a mission to empower anyone to curate, grow and monetize their digital universe. We created the "link in bio" category and are trusted by some of the world's biggest brands and celebrities including TikTok, The UN Environmental Program, The White House, F1, Manchester United, Olivia Rodrigo and Selena Gomez. With over 40,000 new accounts created everyday, Linktree is the fastest growing leader in our category. Linktree has partnered with some of today’s biggest names like Amazon, TikTok, Snap, YouTube, GoFundMe, Spotify, Google, Stripe, Reddit and more to help unify users’ digital spaces— and we’re just getting started. Join us in empowering everyone from businesses to creatives in building their online presence.
At Linktree, we celebrate and support everyone’s perspective and background, and we’re proud to be an equal opportunity workplace. We aim to foster a diverse and inclusive environment where all team members have a sense of belonging, because we believe in going further together. Linktree welcomes all people regardless of sex, gender identity, race, ethnicity, disability, pregnancy, age, or other lived experience. If you require accommodations to fully participate in our opportunities, please don't hesitate to reach us at talent@linktr.ee – your needs are important to us.