Claims Specialist



Birtinya QLD 4575, Australia
Posted on Thursday, March 9, 2023

We’re on a mission to provide the best insurance experiences, at the best price, for the world. We launched in 2016 to build a global, AI-powered platform that digitises the entire insurance process, making it transparent, less costly and more reliable. In 2022, the AFR Fast 100 recognised us as Australia’s 7th fastest growing company but the best is yet to come – we plan on doubling growth in 2023. We also believe in using business as a force for good, Open is proudly a certified B Corporation.

Our team thrive on solving problems to revolutionise insurance and have a ‘no excuses’ attitude when it comes to putting our customers first. We have a high performing team with an open and enabling culture that attracts the best creative and critical thinkers. This is the chance to join without the need for years of work experience, we will provide you with the tools and support systems to help kick-start your career. Join us and let’s build the future of insurance together.

What you'll do

Working in our Claims team as part of the Customer Operations function, this is an exciting role where you will:

  • Be an advocate for our customers and keep them updated on each step of the process
  • Manage customer claims to fulfilment and return the customer to their pre-claim position
  • Accurately assess coverage and make determinations on claims
  • Help our customers through natural disasters with empathy and patience
  • Determine liability based on the information provided and refer recovery opportunities onto our recovery partners
  • Think outside the box by seeking additional information to validate events
  • Work closely with our suppliers by maintaining relationships to ensure the best outcomes for our customers
  • Maintain a high standard of compliance and ethical decision making.
  • Work closely with experts who are there to support you.
  • Have a say in the direction of the company - we pride ourselves on transparency at Open, we value your advice and our effective communication across the business sets us apart from our competitors.

What we're looking for

  • Someone who is empathetic, customer-focused, community-minded and environmentally aware.
  • Experience with Home or Car claim lodgement or end to end claim management is highly regarded however graduates, school leavers or people with no industry experience are all encouraged to apply
  • Someone who is Tech-Savvy! You love technology and embrace the future.
  • This is the chance to join without the need for years of work experience, we will provide you with the tools and support systems to help kick-start your career.

This role offers on the job mentoring and training so you can learn from the best. If you are passionate about providing a great customer experience, are tech-savvy and want to work for a company that gives you a voice, then this could be the role for you.

Why Open?

It’s an exciting time to join our team and be part of a tech company going through a hyper-growth phase. We provide our team with:

  • Highly competitive compensation, including share options - we believe in paying people what they’re worth and having everyone in our company share in our success
  • High levels of autonomy and trust so you can do your best work
  • Growth opportunities internally - as you grow, your role can too
  • Flexible working
  • Annual allowance for professional development - use it towards a gym membership, professional coaching, a conference. Whatever matters most to you

We’re proud to be an equal opportunity employer that celebrates diversity and are committed to providing an inclusive environment for all employees.

Lastly, Open is a high-performing team that strives to achieve brilliant things every day and we encourage you to apply even if your experience doesn’t exactly match the job description. We’re looking for people who are intellectually curious, courageous, innovative and passionate. Our culture is truly open, we’re continuously challenging each other to live our values, and aren’t afraid to raise questions when we fall short. Most importantly, Open is for those that want to create change and have an impact. If that sounds like you, apply for this role and let’s build the future of insurance together.

Find out more about our mission here!