Open is an Australian-founded insurtech company, and we’ve expanded into the UK.

We’re looking for an Insurance Operations Manager to join our founding UK team, where you’ll get to develop and drive a wide range of projects to scale and deliver the best experiences for our customers as we look to this next chapter of growth.

About Open

We’re on a mission to deliver the best insurance experiences for the world. We started with Australia where we’re supporting over 100k customers and now we’re growing rapidly in the UK where we have 30k customers today.

Open powers the embedded insurance programs for brands like Starling Bank, Bupa and Telstra (Australia’s largest telco) and their customers. In Australia, we offer car, home, travel and landlords insurance. In the UK, we offer personal property insurance for things like mobile phones, contents and other valuables, with other products coming soon.

We’re backed by leading investors, including AirTree Ventures, Movac, LocalGlobe UK and Hollard Insurance, and we’ve won awards from FinTech Australia, the Global InsurTech 100, Mozo.com.au, Pause Fest, SmartCompany’s Smart50 (5th) and the AFR Fast 100, who recognised us as Australia’s 7th fastest growing company in 2022.

Come and join our global team of 150+ and help us to deliver the best insurance experiences for the world.

What You’ll Do

As our Insurance Operations Manager UK, you’ll report directly to our Chief Commercial and Insurance Officer UK, who’s based in London, joining our founding UK team. You get the best bits of being part of a smaller start up team in the UK, and a global scaling insurtech with a team over 150 people, proven capabilities and demonstrable growth.

You’ll use your skills and experience to develop, own and deliver a wide range of projectts in the insurance and operations space that will help us to scale our operations and provide great experiences for UK consumers. This will change and evolve over time as we grow, but at the moment this role would be focused on:

• developing and delivering a number of projects to prepare our UK insurance operations for scale;
  
• leading our UK Customer Success team, which provides online customer support and oversees our claims operations, to drive great customer experience; and
  
• driving the operationalisation of our new insurance products that are being developed and launched in the UK this year.

We firmly believe your career is what you make it. There’s no shortage of things to do at Open, and in this role you’ll have exposure to all parts of our business in the UK. You’ll also get a chance to learn from, and share your own learnings and experience with, the broader global team.

This means it’s a great foundation that could see you continuing to challenge yourself across new and exciting projects across the broad Commercial & Insurance team, or develop and grow as a leader of a new function.