Customer Operations Associate, UK



Customer Service, Operations
London, UK
Posted on Thursday, May 30, 2024

Open is an Australian-founded insurtech on a mission to deliver the best insurance experiences for the world.

Now we’ve expanded into the UK, and we’re looking for a Customer Operations Associate to join our founding UK team.

You’ll be at the forefront of delivering on our mission, driving exceptional experiences for our 30,000 existing UK customers and helping us to scale our customer operations as we look to this next chapter of growth.

About Open

At Open, we bring together data, technology and brilliant people to support our mission of delivering the best insurance experiences for the world.

We started with Australia where we’re supporting over 100k customers and now we’re growing rapidly in the UK where we have 30k customers today.

We power the embedded insurance programs for major brands like Bupa, Polestar, and Telstra (Australia’s largest telco) and their customers, across consumer insurance products like personal property, travel and, in Australia, also car and home buildings insurance.

We’re backed by leading investors, including LocalGlobe UK , AirTree Ventures, Movac, and Hollard Insurance, and we’ve won awards from FinTech Australia, the Global InsurTech 100,, Pause Fest, SmartCompany’s Smart50 (5th) and the AFR Fast 100.

And we’re a Certified B-Corp, too!

Come and join our global team of 150+ and help us to deliver the best insurance experiences for the world.

What You’ll Do

As a Customer Operations Associate, you’ll be at the forefront of delivering excellent experiences for customers, reporting directly to our Chief Commercial & Insurance Officer in the UK.

Your role will be varied and may change over time as you (and we!) grow, but initially you’ll be involved in things like:

  • leading our small UK Customer Support team and helping to develop and scale the team as we grow;
  • being the go-to person for handling challenging or complex customer support cases;
  • getting hand-on on the tools to optimise how we’re using processes and technology in customer operations to drive better and faster outcomes for customers; and
  • championing our company value of ‘No Excuses’, working closely with other teams around the business to make sure that we’re continuously driving improvements for customers.

At Open, we firmly believe your career is what you make it and we are big supporters of helping people to grow into new roles as we grow.

Across our global team, other Customer Operations Associates have grown into leadership roles in our Customer Operations teams, while others have flexed their skills in new teams like Digital Product & Platform.

Let’s see where this role takes you!