What you'll do

Working in our Claims team as part of the Customer Operations function, this is an exciting role where you will:

• Be an advocate for our customers and keep them updated on each step of the process.
• Manage customer claims to fulfilment and return the customer to their pre-claim position.
• Communicate with customers via phone and email.
• Accurately assess coverage and make determinations on Car or Home claims.
• Help our customers through natural disasters with empathy and patience.
• Determine liability based on the information provided and refer recovery opportunities onto our recovery partners.
• Think outside the box by seeking additional information to validate events.
• Work closely with our suppliers by maintaining relationships to ensure the best outcomes for our customers.
• Maintain a high standard of compliance and ethical decision making.
• Work closely with experts who are there to support you.

Training and work arrangement

• Full-time, office-based training will take place at our Sunshine Coast hub in Birtinya for 4-5 weeks.
• After training, you'll have the opportunity to transition to flexible remote work.
• To maintain strong team connections, we have an anchor day once a week, or fortnight, ideally on Wednesdays, where you'll come into the Sunshine Coast hub to collaborate and enjoy a team lunch with the team.

What we're looking for

• Someone who is empathetic, customer-focused, community-minded and environmentally aware.
• Experience with Car or Home claim lodgement or end-to-end claim management is highly regarded however graduates, school leavers or people with no industry experience are all encouraged to apply.
• Someone who is Tech-Savvy! You love technology and embrace the future.
• This is the chance to join without the need for years of work experience, we will provide you with the tools and support systems to help kick-start your career.

Why join us?

• Competitive compensation.
• High levels of autonomy and trust to help you perform at your best.
• Annual professional development allowance - use it for anything from a gym membership to professional coaching or a conference.
• Weekly team lunches and regular social events.

Next intake dates:

• Home Claims: 16 October
• Car Claims: 4 November

We’re on a mission to provide the best insurance experiences, at the best price, for the world. We launched in 2016 to build a global, AI-powered platform that digitises the entire insurance process, making it transparent, less costly and more reliable. In 2022, the AFR Fast 100 recognised us as Australia’s 7th fastest growing company but the best is yet to come – we plan on doubling growth in 2023. We also believe in using business as a force for good, Open is proudly a certified B Corporation.

Our team thrive on solving problems to revolutionise insurance and have a ‘no excuses’ attitude when it comes to putting our customers first. We have a high performing team with an open and enabling culture that attracts the best creative and critical thinkers. This is the chance to join without the need for years of work experience, we will provide you with the tools and support systems to help kick-start your career. Join us and let’s build the future of insurance together.

We’re proud to be an equal opportunity employer that celebrates diversity and are committed to providing an inclusive environment for all employees.

Lastly, Open is a high-performing team that strives to achieve brilliant things every day and we encourage you to apply even if your experience doesn’t exactly match the job description. We’re looking for people who are intellectually curious, courageous, innovative and passionate. Our culture is truly open, we’re continuously challenging each other to live our values, and aren’t afraid to raise questions when we fall short. Most importantly, Open is for those that want to create change and have an impact. If that sounds like you, apply for this role and let’s build the future of insurance together.

Find out more about our mission here!