Dogs, cats, budgies and everything in between - pets deserve the world. They make us want to be better humans. That’s why we’ve made it our mission to build the most engaged and passionate community of pets and pet parents across the world. And we’re looking for talented team mates who can help us do it.

Founded in Sydney, our team of 500+ pet obsessives span Australia, New Zealand and the Philippines. We’ve scaled to become one of Australia's top five eCommerce companies and the no.1 online pet store. But we’re just getting started. Like a whippet who’s spotted their mate across the dog park, our growth is only going to accelerate, as we continue to disrupt the way that pet parents shop.

Excitingly, the pet industry is booming (as in $15 billion kind of booming) and online pet retail is set to grow exponentially in the next five years. So this is a unique career opportunity to be part of our epic growth story.

The opportunity

We are seeking a Business Manager to fuel sustainable customer growth through strategic vendor management and data-driven decision-making in our Pet Food & Treats division. This role is dedicated to understanding customer needs and ensuring they have access to high-quality, innovative products by strengthening supplier relationships and optimizing product assortment. The ideal candidate will have a strong bias for action, excellent negotiation skills, and the ability to identify opportunities that enhance both customer experience and business performance. By collaborating with cross-functional teams and leveraging market insights, you will play a pivotal role in expanding our offerings, increasing customer loyalty, and driving long-term success.

What you’ll be doing

Develop and maintain strong relationships with key retail and wholesale partners.
Act as the primary point of contact for key accounts, ensuring alignment on business objectives and sales goals.
Drive joint business planning initiatives, promotions, and marketing activations to enhance category performance.
Develop and execute sales strategies to achieve revenue and margin targets.
Identify opportunities for portfolio expansion, including exclusive product lines and private label development.
Monitor market trends, competitive landscape, and customer insights to drive category growth.
Work closely with suppliers to negotiate terms, pricing, and promotional support.
Ensure supplier performance aligns with company standards on quality, supply chain efficiency, and ethical sourcing.
Collaborate with vendors on innovation and new product development opportunities.
Analyze sales data and consumer trends to optimize product mix and merchandising strategies.
Work with cross-functional teams to enhance product availability, pricing, and shelf positioning.
Recommend product launches, delistings, and assortment enhancements based on data-driven insights.
Monitor sales performance and profitability
Partner with demand planning to drive sales forecasts and inventory planning strategies to optimize inventory levels.

The Ideal Toolbox

A minimum of 3+ years in account management, business development, or category management within retail, FMCG, or the pet industry.
Strong business and financial understanding, with a solid grasp of e-commerce fundamentals.
Demonstrated ability to drive revenue growth, negotiate contracts, and manage key accounts.
Passion for understanding customer needs and delivering value-driven solutions.
Strong analytical skills to interpret sales data and market trends.
Proven ability to collaborate with marketing, supply chain, and product teams to execute business strategies

Juicy Perks

Heaps of development opportunities - stretch projects, focus groups & secondments
Flexible working environment
Up to 50% employee discount
Product sample giveaways
Pawrental leave and wellbeing leave
Team charity volunteer days
Classpass subsidy

Role location

We believe that building connections and collaborating as Pet Circlers is super important. So this role is based in Sydney with a hybrid arrangement of 3 days per week in our pet friendly offices (your pet might love coming to the office even more than you). This could change in line with business requirements.

Why Join?

We reckon our mission to help the world Pet Better is an important one, but also an incredibly fun and rewarding one. Becoming a Pet Circler means you’re committed to help shape an entire industry - it’s pretty exciting stuff. Here’s what we stand for:

We’re better together

We operate with humble hearts and hungry minds

Pets matter; so pets and pet parents always have a seat at our table

We’re instinctively curious. Always

Belong at Pet Circle

Our unique perspectives and expertise is our superpower - we value diversity in all forms. So, no matter your background, please apply if this role makes you excited to bring your full self to work each day.

Apply now

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