Tech Lead - Customer Tribe
Pet Circle
Customer Service
Sydney, NSW, Australia
Posted on May 9, 2025
At Pet Circle, we want to create a world where pets and their families are healthy, happy and spend more time together - and we are looking for fantastic people to help us do that!
Over the past ten years, we’ve scaled to become one of Australia's Top 5 eCommerce companies and the No.1 player in the Online Pet industry. We will accelerate our growth as we continue on our mission to disrupt the way that pet parents discover and shop for the products they love.
The pet industry is booming (it’s a $15billion dollar industry!) and pets are holding bigger spaces in our hearts and homes than ever before. Online penetration of the pet industry is going to grow exponentially in the next 5 years. This is a unique opportunity in your career to be part of our exceptional growth story!
Founded and headquartered in Sydney, our team is now over 700 people strong and are based across Australia, New Zealand and the Philippines.
About The Opportunity
We are seeking a passionate and experienced Tech Lead to join our dynamic e-commerce team. This role is a fantastic opportunity for a senior developer looking to step into a leadership position, or an existing lead looking for a new challenge. You will be instrumental in driving the technical execution and delivery of innovative features for our web and mobile e-commerce platforms. This is a hands-on role where you will spend the majority of your time on engineering tasks, while also dedicating time to leading and mentoring a talented squad of engineers.
Who We Are
We’re passionate about what we do and our love for pets is the centre of our why. Becoming a pawsome Pet Circler means you’re committed to help shape an entire industry - pretty exciting stuff! We’re a stable, innovative and low-ego group of people who relish challenges and aren’t afraid to do what’s right.
Here’s what we stand for;
We’re Better Together
We operate with Humble Hearts and Hungry Minds
We truly believe that Pets Matter; pets and pet parents always have a seat at our table
We’re Instinctively Curious. Always
Your Responsibilities:
- Lead a squad of 4-6 backend and frontend engineers, plus a Quality Engineer, fostering a culture of collaboration, innovation, and high performance.
- Partner closely with your peer Product Manager to understand requirements, define technical solutions, and plan sprint and release deliverables.
- Drive the technical design, development, and delivery of new e-commerce features and enhancements across our web and mobile platforms.
- Ensure the quality, scalability, performance, and security of the features your squad delivers.Conduct code reviews, provide technical guidance, and mentor engineers within your squad, supporting their technical and professional growth.
- Manage the people aspects of your squad, including performance management, career development, leave management, and fostering a positive team environment.
- Contribute to hands-on development, particularly in areas requiring senior expertise or for proof-of-concept work.
- Work with the Director of Engineering (your reporting manager) on technical strategy, roadmap alignment, and engineering best practices.
- Champion agile methodologies and continuous improvement within your squad.
The Ideal Candidate:
- You possess a strong engineering mindset with a passion for solving complex problems and building high-quality, scalable solutions.
- You are a "full stack" developer or have significant experience across both frontend and backend technologies.
- You are proficient in React and React-Native.
- You thrive in a collaborative environment and enjoy working closely with product managers and other stakeholders.
- You are a natural leader and mentor, capable of bringing out the best in your team and fostering their growth and development.
- You are delivery-focused and have a strong sense of ownership.
- You have excellent communication skills and can articulate technical concepts to both technical and non-technical audiences.
- You are comfortable with a 60% engineering and 40% leadership/delivery time split.
Your Experience:
- Proven experience as a Senior Software Engineer or Technical Lead in an e-commerce or high-traffic web/mobile application environment.
- Demonstrable experience in delivering complex software projects from ideation to production.
- Strong proficiency and hands-on experience with React and React-Native.
- Solid experience with backend technologies and API development
- Experience with cloud platforms (e.g., AWS, Google Cloud) is highly desirable.
- Experience with Agile development methodologies.
- Proven ability to manage and mentor a team of engineers.
- Excellent problem-solving and analytical skills.
- Strong communication and interpersonal skills.
- A Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent practical experience.
Role Location
At Pet Circle we believe that collaboration and team connection is key for success. This role will be based in Sydney with a blended working arrangement of up to 4 days per week in our pet friendly offices and the remainder working from home (or the office, if you prefer!) Our working arrangements and your required office day are subject to change in line with business requirements.
Belong at Pet Circle
Our unique expertise unites us to achieve our goal of helping pet parents, pet better. We value diversity in all forms and perspectives, always. No matter your background, please apply if our roles ignite an excitement in you to bring your full self to work each day.
