Get excited - here's a video (6 mins) on ProcurePro & why we're hiring for this role.

https://www.loom.com/share/2db1527d7ef347359741ab0e9b5ce791?sid=2fe2eae4-ed71-45d4-9956-3ff1a25ff7e5

About ProcurePro

• Mission > To save 1 BILLION construction administration hours.
• What we do > Our market leading technology helps major builders contract with their supply chain by consolidating fragmented and manual procurement processes into a single platform (currently solved by Word, Excel & email).
• Recent News
• In a recent funding round backed by AirTree we’ve raised $6.15m to fuel our next stage of growth across Australia, New Zealand and the UK. Read more here, https://www.smh.com.au/technology/australia-s-construction-sector-is-on-the-brink-this-tech-could-be-the-answer-20240126-p5f0a3.html
• We’ve been voted #3 in LinkedIn Top Startups in Australia ~ read more here, https://www.linkedin.com/pulse/linkedin-top-startups-2024-20-australian-companies-9dfzc/?trackingId=%2FUPw662DR3ietaPdc%2Fbsgg%3D%3D

Values we live by

1. Better people build better companies
2. Whole arse it, with ruthless pragmatism
3. Help the customer win

(We’ll tell you more about these as discussions progress)

Key aspects of this role

Our CS team & processes provides us with a competitive advantage - the speed at which we enable our customers to succeed defines ProcurePro’s business trajectory. You will be the face of our New Zealand business!

• Lead Enterprise SaaS implementations > bring your Project Management skills to the table to deliver successful Implementations and drive product adoption
• Build and nurture relationships > become a trusted advisor to our customers, guiding them to achieve their business objectives
• Leverage data and performance metrics > to optimise the customer experience, understand & achieve customer goals, evaluate the health of your customers, and identify pain points
• Methodical use of our core systems > We’re a systems focussed company, using Planhat (CS software), PowerBI (analytics), Slack (comms), Notion (internal wiki), Zoom & Loom (video).
• Internal process improvement > Operate with a mindset of continuous improvement and actively seek out opportunities to improve processes & ways of working

You’re ideal for the role if you have…

• Customer Success experience > 3+ years experience in a Customer Success/Implementation/Account Management role at a B2B SaaS company
• Enterprise experience > Proven track record building & maintaining relationships with enterprise customers & multiple stakeholders is critical
• Project management experience > Demonstrated ability to drive & coordinate multiple stakeholders/teams to achieve desired outcomes
• Exceptional communication skills > Excellent verbal and written communication skills (internal and external)
• An analytical & detail oriented perspective > attention to detail and the ability to analyse, interpret and action metrics is critical for this role
• Personal responsibility & sense of urgency > you’re results-obsessed & biased towards action
• A growth mindset > we’re always hungry to improve and want you to contribute to this
• Bonus: Background in construction > this isn’t necessary but it’s a huge bonus if you have prior domain knowledge of construction or construction-technology

Our culture

• Remote First - work from anywhere in Australia - we were remote-first before Covid, have established processes around collaboration/culture to ensure inclusiveness & engagement.
• Socials - We have regular online social events & hold annual off-sites (in person).
• Team First - we’re close knit, highly collaborative, actively help each other succeed (knowledge sharing, training) to develop our teams’ capabilities
• High Expectations - we’re self motivated, embrace velocity as our greatest advantage, take pride in what we do and push to reach our potential.
• Radical Transparency - we believe in flat structures & sharing knowledge, everyone is privy to what happens day-to-day and nothing is hidden (i.e. company strategy, finances & all).
• Extra Leave Days - A day off for your Birthday and an extra day off before Christmas

Compensation

• $90-120k NZD (salary based on experience)
• Computer equipment allowance to ensure you have everything you need to be successful working remotely

How to apply

1. Hit Apply and fill out the form with your information, CV and answer to the question "Why are you applying for this role?”

What happens next

• Shortlisted applicants will have an introductory call [20 mins]
• Successful applicants will have a longer call to get into the details of your experience and nature of the role [~ 1 hours]
• Receive a short assessment to complete [~ 2 hours]
• Assessment presentation and discussion call [1+ hour]
• If successful, we will check references & make you an offer!

All our interviews are recorded and shared internally with the CEO and hiring manager for the role. Recordings are then deleted once a hire has been made. We do this so that our team can make non-biased decisions on candidates to progress by watching an interview for themselves

Applications are reviewed on a rolling basis, so speed is key. The sooner you apply, the better!

If you love the sound of working for us and the role described but the title/salary doesn’t align to your experience, please don’t let that stop you applying.

Unfortunately we aren't in a position to sponsor candidate visas. If you don't have the independent right to work in the country you're applying for, we will not be able to progress your application.

We celebrate diversity and we want people of all genders, races, ages, backgrounds, beliefs, and life experiences to join our team.