Get excited - here's a Video (5 mins) on ProcurePro & why we're hiring for this role.

https://www.loom.com/share/5880de19e78f4522a669d862fc2f2082?sid=c8cf3704-a4c9-4976-b27a-80ace6d83bd0

Strong preference for candidates based in Sydney, but location isn't a dealbreaker.

About ProcurePro

• Mission > To save 1 BILLION construction administration hours.
• What we do > Our market leading technology helps major builders contract with their supply chain by consolidating fragmented and manual procurement processes into a single platform (currently solved by Word, Excel & email).
• Recent News > In a recent funding round backed by AirTree we’ve raised $6.15m to fuel our next stage of growth across Australia, New Zealand and the UK. Read more here, https://www.smh.com.au/technology/australia-s-construction-sector-is-on-the-brink-this-tech-could-be-the-answer-20240126-p5f0a3.html
• We’ve been voted #3 in LinkedIn Top Startups in Australia ~ read more here, https://www.linkedin.com/pulse/linkedin-top-startups-2024-20-australian-companies-9dfzc/?trackingId=%2FUPw662DR3ietaPdc%2Fbsgg%3D%3D

Values we live by

1. Better people build better companies
2. Whole arse it, with ruthless pragmatism
3. Help the customer win

(We’ll tell you more about these as discussions progress)

Key aspects of this role

Our Customer Success team provides us with a competitive advantage - the speed and quality with which we onboard & enable our customers defines ProcurePro.

• Lead SaaS implementations > From Kick-off to completion of Implementation. Determine customer requirements and objectives, and create Implementation plans accordingly. Ensure adherence to project management timelines.
• Product Adoption > Use a combination of customer touchpoints and data to ensure product adoption and drive critical early adoption through Implementation.
• Stakeholder Management > Keep customers accountable to Implementation Timelines. Ensure customers are consistently updated and supported throughout onboarding, conduct regular progress sync-ups and quarterly business reviews.
• Collaborate with GTM > Manage configuration. Work with Sales and Customer Success Managers ensuring successful handovers, and Marketing to tell the stories of customer Implementations.

You’re ideal if you have…

• Implementation/CS/Project Management Experience > 3+ years experience in a comparable Implementation, Customer Success or Project Management role.
• Project management experience > Demonstrated ability to drive & coordinate multiple stakeholders/teams to achieve desired outcomes
• Enterprise experience > Proven track record building & maintaining relationships with enterprise customers & multiple stakeholders is critical
• Exceptional communication skills > Excellent verbal and written communication skills (internal and external)
• Be analytical and detail oriented > attention to detail and the ability to analyse, interpret and action metrics is critical for this role
• Personal responsibility & sense of urgency > you’re results-obsessed & biased towards action
• A growth mindset > we’re always hungry to improve and want you to contribute to this
• Bonus: Background in construction > this isn’t necessary but it’s a huge bonus if you have prior domain knowledge of construction or construction-technology

Our culture

• Remote First - work from anywhere in Australia - we were remote-first before Covid, have established processes around collaboration/culture to ensure inclusiveness & engagement.
• Socials - We have regular online social events & hold annual off-sites (in person).
• Team First - we’re close knit, highly collaborative, actively help each other succeed (knowledge sharing, training) to develop our teams’ capabilities
• High Expectations - we’re self motivated, embrace velocity as our greatest advantage, take pride in what we do and push to reach our potential.
• Radical Transparency - we believe in flat structures & sharing knowledge, everyone is privy to what happens day-to-day and nothing is hidden (i.e. company strategy, finances & all).
• Extra Leave Days - A day off for your Birthday and an extra day off before Christmas

Compensation

• $90-120k + Super (salary based on experience)
• Computer equipment allowance to ensure you have everything you need to be successful working remotely

How to apply

1. Hit Apply and fill out the form with your information, CV and answer to the question "Why are you applying for this role?”

What happens next

• Shortlisted applicants will have an introductory call [20 mins]
• Successful applicants will have a longer call to get into the details of your experience and nature of the role [~ 1 hour]
• You’ll receive a short assessment to complete [~ 2 hours]
• Assessment presentation and discussion call [1+ hour]
• If successful, we will check references & make you an offer!

All our interviews are recorded and shared internally with the CEO and hiring manager for the role. Recordings are then deleted once a hire has been made. We do this so that our team can make non-biased decisions on candidates to progress by watching an interview for themselves

Applications are reviewed on a rolling basis, so speed is key. The sooner you apply, the better!

If you love the sound of working for us and the role described but the title/salary doesn’t align to your experience, please don’t let that stop you applying.

Unfortunately we aren't in a position to sponsor candidate visas. If you don't have the independent right to work in the country you're applying for, we will not be able to progress your application.

We celebrate diversity and we want people of all genders, races, ages, backgrounds, beliefs, and life experiences to join our team.