Get excited - here's a Video (7 mins) on ProcurePro & why we're hiring for this role.

https://www.loom.com/share/d3548aee80bd4dbc951d870c3e69a82e?sid=489cca68-d8c1-4c1e-9fa1-ed41f4a45ba7

Please note, candidates must be based in Brisbane.

About ProcurePro

• Mission > To save 1 BILLION construction admin hours.
• What we do > Our market leading technology helps major builders contract with their supply chain by consolidating fragmented and manual procurement processes into a single platform (currently solved by Word, Excel & email).
• Recent News: Funding → by Australia’s premier venture capital fund Airtree, recently raised $6.15m: https://shorturl.at/vUpBX
• We’ve been voted #3 in LinkedIn Top Startups ~ read more here, https://shorturl.at/DrRJH

Values we live by

1. Better people build better companies
2. Whole arse it, with ruthless pragmatism
3. Help the customer win

(We’ll tell you more about these as discussions progress)

Key aspects of this role

• Build and nurture relationships > become a trusted advisor to our customers, guiding them to achieve their business objectives
• Leverage data and performance metrics > to optimise the customer experience, understand & achieve customer goals, evaluate the health of your customers, and identify pain points
• Internal process improvement > Operate with a mindset of continuous improvement and actively seek out opportunities to improve processes & ways of working
• Individual contributor > owning the end-to-end customer journey, while working with a collaborative & team-focused mindset
• Methodical use of our core systems > We’re a systems focussed company, using Planhat (CS software), PowerBI (analytics), Slack (comms), Notion (internal wiki) & Loom (video).

You’re ideal for the role if you have…

• Customer Success experience > 3+ years experience in a Customer Success/Implementation/Account Management role at a B2B SaaS company
• Enterprise experience > Proven track record building & maintaining relationships with enterprise customers & multiple stakeholders is critical
• Project management experience > Demonstrated ability to drive & coordinate multiple stakeholders/teams to achieve desired outcomes
• Exceptional communication skills > Excellent verbal and written communication skills (internal and external)
• An analytical & detail oriented mindset > attention to detail and the ability to analyse, interpret and action metrics is critical for this role
• Personal responsibility & sense of urgency > you’re results-obsessed & biased towards action
• A growth mindset > we’re always hungry to improve and want you to contribute to this
• Bonus: Background in construction > this isn’t necessary but it’s a huge advantage if you have prior domain knowledge of construction or construction-technology

Our culture

• Remote First - we were remote-first before Covid, have established processes around collaboration/culture to ensure inclusiveness & engagement.
• Socials - We have regular online social events & hold annual off-sites (in person).
• Team First - we’re close knit, highly collaborative, actively help each other succeed (knowledge sharing, training) to develop our teams’ capabilities
• High Expectations - we’re self motivated, embrace velocity as our greatest advantage, take pride in what we do and push to reach our potential.
• Radical Transparency - we believe in flat structures & sharing knowledge, everyone is privy to what happens day-to-day and nothing is hidden (i.e. company strategy, finances & all).
• Extra Leave Days - A day off for your Birthday and an extra day off before Christmas

Compensation

• $90-120k + Super (salary based on experience)
• Computer equipment allowance to ensure you have everything you need to be successful working remotely

How to apply

1. Hit Apply and fill out the form with your information, CV and answer to the question "Why do you want to work for ProcurePro?”

What happens next

• Shortlisted applicants will have an introductory call [20 mins]
• Successful applicants will have a longer call to get into the details of your experience and nature of the role [~ 1 hour]
• You’ll receive a short assessment to complete [~ 2 hours]
• Assessment presentation and discussion call [1+ hour]
• If successful, we will check references & make you an offer!

All our interviews are recorded and shared internally with the CEO and hiring manager. We do this so that our team can make non-biased decisions, recordings are deleted once a hire has been made.

Applications are reviewed on a rolling basis, so speed is key. The sooner you apply, the better!

If you love the sound of working for us and the role described but the title/salary doesn’t align to your experience, please don’t let that stop you applying.

We cannot sponsor visas. You must be based in the country of the advertised role and have the right to work independently. Otherwise, we cannot proceed with your application.

We celebrate diversity and we want people of all genders, races, ages, backgrounds, beliefs, and life experiences to join our team.