Head of Delivery & Solutions (Remote, AU)

Reejig

Reejig

Sydney, NSW, Australia
Posted on Friday, July 5, 2024

Company Description

Reejig is the leading global workforce intelligence platform that helps organizations find, mobilize, upskill, and optimize their workforce. Our mission is Zero Wasted Potential, and we are dedicated to ensuring everyone has access to meaningful careers. As a World Economic Forum Technology Pioneer, 2023 HR Tech Product of the Year, and Forbes Cloud 100 Rising Star, we are shaping the future of work with AI-driven solutions.

How we work

At Reejig, we envision a future of work that breaks from traditional paradigms. We are pioneers, in cultivating a workforce that is not merely a collection of full-time employees, but an optimized blend of fixed, agile, and flex workers, including the remarkable capabilities of generative AI. We call this our ‘Workforce DNA’—a harmonious integration of diverse work styles that fosters innovation, adaptability, and growth.

Our team members are provided the opportunity to engage in the most meaningful work, allowing their unique skills to shine while contributing to our shared goals. This hybrid model of workforce strategy liberates our employees from conventional roles, promoting a dynamic work environment that thrives on collaboration, intellectual diversity, and technological advancement. Join us at Reejig, as we lead the charge into a new era of work, shaping an inclusive and resilient workforce of tomorrow.

Job Description

The Head of Delivery and Solutions will play a crucial role in supporting the execution of the product roadmap and ensuring the successful delivery of technology solutions to customers. This role involves working closely with the Founders and the executive team to drive product delivery and solutions for complex customer needs. Over time, this role will scale to include overseeing product delivery, solutions architects, and other delivery functions.

This is fully remote role based in Sydney.

Key Responsibilities:

  • Product Roadmap Execution:

    • Collaborate with the Founders and executive team to execute the product roadmap.
    • Ensure alignment of product delivery with strategic goals and customer needs.
    • Track progress against roadmap milestones and adjust plans as necessary.
  • Customer Solutions:

    • Act as a key point of contact for complex customers, understanding their requirements and providing tailored solutions.
    • Address and resolve customer issues promptly and effectively.
    • Ensure high levels of customer satisfaction through proactive engagement and support.
  • Technology Program Delivery:

    • Oversee the delivery of technology programs, ensuring they meet quality, scope, and timeline requirements.
    • Manage project timelines, resources, and budgets.
    • Identify and mitigate risks associated with technology programs.
  • Stakeholder Management:

    • Build and maintain strong relationships with key stakeholders, including customers, partners, and internal teams.
    • Communicate project updates, challenges, and solutions effectively to stakeholders.
    • Ensure stakeholder expectations are managed and met.
  • Team Leadership and Development:

    • Scale the role to include overseeing product delivery teams, solutions architects, and other delivery functions.
    • Provide leadership, guidance, and support to team members.
    • Foster a culture of continuous improvement and excellence within the team.
  • Continuous Improvement:

    • Identify opportunities for process improvements and implement best practices.
    • Stay updated on industry trends and emerging technologies.
    • Promote a culture of continuous improvement within the team.

Qualifications

  • Bachelor's degree in Business, Technology, or a related field.
  • 5+ years of experience in product delivery, project management, or a similar role.
  • Proven experience managing complex customer solutions and technology programs.
  • Strong understanding of technology program management methodologies.
  • Excellent problem-solving skills and attention to detail.
  • Exceptional communication and interpersonal skills.
  • Ability to work effectively in a fast-paced, dynamic startup environment.
  • Proficiency in project management tools and software.

Desired Skills:

  • Strong leadership and team management abilities.
  • Ability to think strategically and execute methodically.
  • Experience in the technology or software industry.
  • Familiarity with Agile and Scrum methodologies.
  • Strong analytical skills with the ability to use data to drive decisions.

Additional Information

What’s in it for you?

  • Competitive salary and benefits package, including equity options.
  • Fully remote work environment.
  • Access to benefits such as Paid Parental Leave, and Work From Anywhere.
  • Join a visionary company leading the charge into a new era of work.
  • Engage in meaningful work that allows your unique skills to shine in a dynamic, inclusive environment.

At Reejig, we're committed to creating a diverse and inclusive workplace. We welcome applicants of all backgrounds and identities. Reach out and apply now!