About Reejig

Reejig is the Work Operating System for the AI powered enterprise.

We give companies a complete, validated view of their work by mapping every role, task, skill, and workflow. With this intelligence, we redesign how work should flow, surface where automation creates the highest leverage, and recommend the right agents for the enterprise. Every change is measured and tied to real operational and workforce impact. Inside Reejig, we build the same future we sell. Our own AI powered workforce supports our teams, enhances velocity, and allows us to scale with precision. This is a place for builders who want to help define how work will operate in the AI era.

Position Summary

We are hiring an Impact Lead to lead U.S. enterprise customers through successful implementation and transformation with Reejig. You will own the customer journey post-sale, from kickoff to adoption and ongoing expansion. You will drive execution using our structured playbooks and act as a trusted advisor to executives and delivery teams alike.

This role is perfect for someone with a background in customer success, implementation, professional services, project management, or HR transformation who thrives in high-growth environments and wants to lead major enterprise change initiatives.

Responsibilities:

Customer Onboarding & Execution

• Lead customer kickoff and implementation of the Reejig Work Operating System
• Guide customers through structured transformation playbooks and phased roadmaps
• Ensure rapid time-to-value with strong project planning, milestone tracking, and issue resolution

Strategic Enablement & Advisory

• Operate as a visible subject matter expert for the customer at both executive and user levels
• Deliver stakeholder briefings, hands-on training, and change management support
• Translate transformation goals into actionable plans using Reejig’s platform

Customer Outcomes & Expansion

• Track customer outcomes and drive progression across agreed milestones
• Identify upsell and cross-sell opportunities based on value delivery
• Collaborate closely with Sales to expand footprint and deepen partnerships

Cross-functional Collaboration

• Act as the voice of the customer across Reejig teams including Product, Sales, and Delivery
• Operate fluidly in a workforce model made up of full-time employees, flex teams, and AI-powered digital workers

What You'll Bring

Required:

• 5+ years’ experience in customer success, implementation, professional services, project management, or HR transformation
• Demonstrated success managing enterprise customer relationships and complex delivery projects
• Proven ability to engage and influence C-level and operational stakeholders
• Outstanding communication, facilitation, and problem-solving skills
• Able to work in a high-growth, fast-paced environment with multiple customers simultaneously
• Strong project management skills and comfort with structured delivery playbooks

Preferred:

• Experience in workforce or HR technology, transformation, or enterprise SaaS
• Background in driving organizational change or implementing systems across large-scale teams
• Familiarity with AI-driven platforms and digital enablement

Success in This Role Means:

• U.S. customers are onboarded and successfully transformed using Reejig’s Work Operating System
• Executive sponsors see Reejig as critical infrastructure for how they design and manage work
• Measurable outcomes are delivered in every phase, leading to account expansion and retention
• Internal teams experience you as a high-velocity operator who delivers with clarity and accountability

Why This Matters

Reejig is at a point of real inflection. We are building a company that will reshape how organisations operate in the AI era. The people who join now are not stepping into a role, they are stepping into a chance to build something with scale and long term impact. If you want work that changes your career and creates meaningful equity upside, this is the moment.