Retail Associate



Melbourne VIC, Australia
Posted on Thursday, June 27, 2024

At Zoomo, our vision is to transition every urban mile to Light Electric Vehicles (LEVs). Zoomo offers the world’s leading platform for commercial use e-bikes. We operate across the USA, UK, Europe, Canada and Australia. In 4 years Zoomo has helped transition millions of urban miles to light electric vehicles, built a team of >300 world-class engineers, operators, sales staff and vehicle repair technicians, developed and deployed the world's best last mile delivery electric bikes and fleet management software; and successfully sold these fleet solutions into the world's leading logistics businesses.

Zoomo vehicles are used by major players in the food, grocery and parcel delivery segments with partners including UberEats, Doordash, JustEat Takeaway, Deliveroo, Domino’s, Pizza Hut, Amazon, FedEx, Getir, Ocado, GoPuff and many more.

Expect to join a high-performing team where you are trusted to make a direct impact on our business, our customers and our planet.

What you'll do

As a Retail Associate, you'll be the face of Zoomo at our Melbourne site and help riders acquire the basic skills they need to get on the road and provide them with quick, efficient support, cultivating positive relationships with Zoomo. When a customer needs assistance, you'll use your mastery of current Zoomo technology to quickly assess their situation and support them with advice or a solution on the spot. Some of your duties will include:

  • Ensure our riders have an awesome and seamless in-person support experience
  • Walk riders through the onboarding process and all safety requirements
  • Help existing riders troubleshoot any issues they experience with our e-bikes
  • Meeting sales goals by selling our products to rider
  • Continuously looking at how to improve processes and procedures within the store
  • Stay on top of new Zoomo policies, procedures, and programs that affect riders
  • Be our customers' biggest advocate, ensuring you provide an excellent customer experience to the Zoomo rider.
  • Provide support to the Store Manager/Operations manager