At Zoomo, our vision is to transition every urban mile to Light Electric Vehicles (LEVs). Zoomo offers the world’s leading platform for commercial use e-bikes. We operate across the USA, UK, Europe, Canada and Australia. In 4 years Zoomo has helped transition millions of urban miles to light electric vehicles, built a team of >300 world class engineers, operators, sales staff and vehicle repair technicians; developed and deployed the world's best last mile delivery electric bikes and fleet management software; and successfully sold these fleet solutions into the world's leading logistics businesses.

Zoomo vehicles are used by major players in the food, grocery and parcel delivery segments with partners including UberEats, Doordash, JustEat Takeaway, Deliveroo, Domino’s, Pizza Hut, Amazon, FedEx, Getir, Ocado, GoPuff and many more.
Expect to join a high-performing team where you are trusted to make a direct impact on our business, our customers and our planet.

THE ROLE:

At Zoomo we seek people who are hungry, energetic, customer-friendly, and hard working. We’re looking for a customer-obsessed problem solver. The front-of-house role is exceptionally important; you’re the face of Zoomo. We value athletes who love the challenge of flexing across tasks, roles, and priorities. You are expected to be proactive and manage your own time and responsibilities. Punjabi- and/or Hindi-speaking is a plus!

Responsibilities:

• Ensure our riders have an awesome and seamless in-person experience
• Provide energetic conversation when engaging with new and existing customers
• Maintain empathy through situations presented by customers and ensure the safety of our riders
• Walk riders through the on-boarding process and all safety requirements
• Be able to provide tip-top technical assistance and information about all of our products and services
• Help existing riders troubleshoot any issues they experience
• Follow up with customers on post-rental and post-sales support
• Acts as a team player by assisting and collaborating with our CS team to solve customer issues.
• Work with the operations team to make our support processes even better
• Maintain compliance with Zoomo company policies, practices, and procedures.
• Assist the mechanics with maintaining a consistent inventory
• Participate in proactive efforts to achieve individual and company goals
• Be willing to tackle new responsibilities as the needs of our business change