ABOUT ZOOMO

At Zoomo, our vision is to transition every urban mile to Light Electric Vehicles (LEVs). Zoomo is the world's leading platform to access ebikes for professional use. We operate across Europe, UK, North America and Australia.

In 4 years, with an international team of 200+ people, we helped transition millions of urban miles to LEVs by deploying the best delivery ebike and by developing a leading fleet management software. Zoomo vehicles are used by major players in the food, grocery and parcel delivery segments. Our partners include UberEats, Amazon, JustEat Takeaway, Doordash, FedEx and many more.

Expect to join a high-performing team that wants to lead the charge towards carbon-neutral cities.

THE ROLE

We are seeking a highly driven and results-oriented Hub Operations Manager to lead our Manchester, Birmingham and Edinburgh operations. This is a critical leadership role within our rapidly growing business, requiring a dynamic and adaptable individual with a proven track record of success in managing complex operations. The Hub Operations Manager will be responsible for the overall performance of the hubs, driving revenue growth, profitability, and customer satisfaction while fostering a high-performing and engaged team.

This role lends itself to a strategic and entrepreneurial mindset, with a strong focus on operational excellence, customer experience, and team development. The successful candidate will have a deep understanding of the local market, a passion for delivering exceptional customer service, and the ability to navigate a fast-paced and challenging environment.

RESPONSIBILITIES

Business Leadership: Develop and execute comprehensive growth plans to achieve and exceed ambitious revenue, profit, and market share targets. Oversee all aspects of hub operations, including retail sales, fleet management, inventory control, logistics, and customer service. Own the P&L for the region, managing budgets, controlling costs, and maximising profitability.

People Management: Recruit, hire, train, and develop a high-performing team of mechanics, technicians, and customer service representatives. Conduct performance reviews, provide regular feedback, and identify opportunities for employee growth and development. Oversee team scheduling, payroll, and other HR-related functions.

Customer Experience: Ensure an exceptional customer experience at every touchpoint, from initial inquiry to ongoing support. Build and maintain strong relationships with key customers, including both individual riders and B2B clients. Resolve customer issues effectively and efficiently, ensuring high levels of customer satisfaction.

Operations Management: Manage all aspects of vehicle operations, including fleet maintenance, repairs, and logistics. Oversee inventory management, ensuring optimal stock levels and minimising costs. Maintain a safe and compliant operating environment, ensuring adherence to all relevant regulations and safety standards.

Marketing and Partnerships: Develop and implement effective marketing strategies to increase brand awareness, attract new customers, and drive demand for services. This may include digital marketing campaigns, content marketing, local partnerships with Uber Eats, Deliveroo or Just Eat, along with community outreach programs.