Workforce Management Lead



Melbourne, VIC, Australia
Posted on Wednesday, July 3, 2024

Company Description

Whether you’re working from home or on your way to the office, chances are you’re probably reading this because you’re seeking a new adventure, or you’re up for a new challenge. GROW Inc might just be that for you!

So, who is GROW Inc?
Founded in 2016, we’re the Australian FinTech success story you probably haven’t heard about. We’re solving big problems in the Superannuation and Managed Funds industry. The administration platforms (the software that tracks everything to do with your super) are built on things you or your parents would recognise from the glory days of 90’s computing.

How are we doing it?
We’re solving this by disrupting the wealth management industry with DLTA, our platform built on Distributed Ledger Technology which improves the financial wellbeing of Australians. We’re making Super more timely and information more accessible whilst enabling wealth management companies to offer more cost effective solutions.

We’re rebels with a cause. We’re authentic, diverse, and embrace our differences as we continue to put a dent in the universe. We know diversity of thought helps us to build better solutions for our customers which is why we encourage the entire GROW team to bring their whole selves to work each and every day.

Job Description

The Workforce Management and Operational Reporting Lead is responsible for identifying and representing operational efficiency to meet business OKRs.

  • Forecast workflows and present findings to inform decision making in order to meet client contracted SLA’s.

  • Use the workflow forecast date to communicate any recommendations, insights and observations to key stakeholders for consideration, including where additional resources are required due to growth or a reduction required due to efficiencies implemented.

  • Define, develop and deliver Operational management reporting to the Operations Leadership Team. Including Dashboard reporting on achievement of OKR deliverables and any client reporting as per our contracts i.e. competency scorecards (exclusive of SLA Reporting).

  • Work with Team leaders, Managers and the Optimisation Specialist, to identify high volume workflow items suitable for optimisation review to gain efficiencies.

  • Assist with potential new client acquisitions, by utilising historical transaction volumes to determine FTE costs to administer according to proposed contract agreements.

Additional Information

Why you’ll love working at GROW

  • ME Days - Take an extra 1 day per month (on top of your annual leave) from January to November!
  • Birthday Leave - Take an extra day off on your birthday!
  • Weekly Pay Cycle - No more waiting for PayDay!
  • Hybrid Work Arrangement - We have a true hybrid arrangement
  • Exciting Discounts - Think movie tickets, gift cards & even electronics!

Looking for a job can be stressful and we don’t want you agonising over the wording of your cover letter, so don’t include one. Just make sure your CV is well-written and detailed enough so we can get a better idea of the type of person you are. Even if you don’t meet every single requirement, but you feel inspired to join our mission, we encourage you to send in your application. You never know, you could be the perfect person to join our team!