Company Description

Whether you’re working from home or on your way to the office, chances are you’re probably reading this because you’re seeking a new adventure, or you’re up for a new challenge. GROW Inc might just be that for you!

So, who is GROW Inc?

Founded in 2016, we’re the Australian FinTech success story solving major problems in the Superannuation and Managed Funds industries. The administration platforms (the software that tracks everything to do with your super and investments) that you see today are built on things you or your parents would recognise from the glory days of 90’s computing - we're revamping the way this is done through modern, powerful technology to create a better experience for you and every other Australian.

How are we doing it?

We’re solving this by disrupting the wealth management industry with DLTA, our platform built on Distributed Ledger Technology. We’re making super and investments more timely and making the information more accessible whilst enabling wealth management companies to offer more cost effective solutions: all with the goal of improving the financial wellbeing of all Australians.

Now with over 1 million Australians using our technology every day, we're ramping up as we build new products and enter new industries, and we're looking for talented, driven people (just like yourself!) to join us.

We’re rebels with a cause. We’re authentic, diverse, and we embrace our differences as we continue to put a dent in the universe. We know diversity of thought helps us to build better solutions for our customers which is why we encourage the entire GROW team to bring their whole selves to work each and every day.

The Senior IT Operations Engineer is responsible for delivering advanced operational support, technical leadership and continuous improvement across GROW’s corporate IT services and platforms. This role builds on core IT Operations capabilities by:

• Leading complex incident resolution and problem management

• Driving automation, optimisation, and service improvements

• Acting as a technical escalation point for engineers and service desk

• Supporting governance, security, and audit requirements

Key Responsibilities

1. Advanced Operational Support

• Act as the primary escalation point for complex IT incidents and service requests

• Lead root cause analysis and resolution of recurring issues

• Ensure timely resolution of incidents in line with SLAs

• Maintain and optimise IT systems, infrastructure, and endpoint environment

2. Service Delivery & Reliability

• Drive operational excellence across IT support services and platforms

• Proactively identify risks, system issues, and improvement opportunities

3. Automation & Continuous Improvement

• Lead initiatives to automate manual processes and improve efficiency

• Improve documentation, SOPs, and knowledge base

4. Governance, Risk & Security

• Support governance, audit, and certification activities

• Ensure systems are compliant with security standards and patched appropriately

• Assist with user access management and identity governance controls

5. Vendor & Stakeholder Support

• Act as a technical liaison with vendors and third-party

• Support vendor performance monitoring and issue resolution

• Provide technical input into vendor selection, tooling, and contracts (supporting the Manager

6. Leadership & Mentoring

• Provide technical mentorship and guidance to IT Operations Engineers

• Support onboarding and capability uplift of team

Highly Desirable

• Exposure to Okta, Terraform, infrastructure as code, and CI/CD pipelines

• Experience with mobile device management platforms, including Microsoft Intune and Iru

• Familiarity with security and endpoint protection platforms such as Netskope and CrowdStrike

• Strong understanding of access control models, including RBAC, ABAC, ACLs, and related identity governance concepts

• Understanding of zero-trust principles and their application across identity, endpoint, and network security controls

• Experience with PowerShell, Bash, Python, or API-driven automation to streamline operational processes

• Familiarity with compliance and control frameworks such as ISO 27001, SOC 2, and APRA CPS 234

Please note: this role requires in-office attendance 3 days per week at our Sydney office.

Why you’ll love working at GROW

• Growth Opportunities – Last year over 20% of our team stepped up through promotion!

• ME Days – Take an additional 4 days of leave off per year to support your wellbeing and recharge the batteries!

• Hybrid Working Model – We've adopted a true hybrid work approach!

• Inclusive Holidays – Flexibility to swap public holidays to recognise what matters most to you!

• 10 Weeks Paid Parental Leave – Irrespective of parenting role, as well as Superannuation contributions for new parents while on unpaid parental leave for a period of up to 12 months!

• Learning & Development Budget – Up to $500 per year to use on your own development!

Looking for a job can be stressful and we don’t want you agonising over the wording of your cover letter, so don’t include one. Just make sure your CV is well-written and detailed enough so we can get a better idea of the type of person you are. Even if you don’t meet every single requirement, but you feel inspired to join our mission, we encourage you to send in your application. You never know, you could be the perfect person to join our team!