The product design team is crucial to ensuring our customers are at the core of every product and design decision. Reporting to the Head of Product, the Product Design Manager is responsible for leading a team of product designers working with senior leaders to define the product design vision. They will work cross-functionally with other engineering, marketing, customer care and product leads to solve for customer needs and deliver business outcomes.
As the Product Design Manager, you will have a broad range of responsibilities to ensure that our product design is of the highest quality. In this role, you will:
Work with key stakeholders from around the business to agree and articulate the product design vision, ensuring that it aligns with the company's goals and objectives.
Collaborate with stakeholders across the organisation to identify customer needs and business outcomes that should drive product design decisions.
Provide strong design leadership to a team of product designers, guiding their professional growth and fostering a collaborative and innovative design culture within the company.
Work closely with Product Management, Brand, and the Leadership Team to ensure our product design aligns with the overall product strategy and that we are delivering a consistent experience across all touch points.
Keep up-to-date with industry trends and emerging technologies, analysing how they might impact our business and incorporating them into our design decisions where appropriate. You will be responsible for ensuring that our product design stays current and competitive.
Facilitate workshops, design sprints and other design thinking methodologies to foster a collaborative, user-centred design approach across the organisation.
Act as a design evangelist, educating and inspiring others within the company on the value and importance of great design.
Own development and maintenance of design systems and component libraries, ensuring design consistency and scalability across products.
Partner with customer teams to conduct user research, usability testing, and analyse data to gain insights into user behaviour and preferences, informing design decisions and iterations.
How we work
We are a fast-moving, highly collaborative and motivated company, that is growing quickly
We have a relentless focus on the customer, and on delivering great experiences to ensure we maintain our high rate of customer referrals
We take a data-driven approach to everything we do, making decisions based on user behaviour - constantly tweaking and optimising to improve
We follow agile practices, delivering improvements iteratively in small chunks. We track the impact of our work and measure ourselves based on delivering tangible contributions towards agreed targets
We encourage experimentation - whether that's experimenting with new tools or techniques, or experimenting with new channels
We invest in our people, and provide opportunities for career growth and progression
We work hard and we finish on time, no crazy hours
5+ years of experience in product design
Some management experience leading a team of designers
Demonstrated ability to solve complex problems and deliver business outcomes
Experience working cross-functionally with engineering, marketing, and product teams
Bonus points for having worked at a fast paced start up or scale up in fintech or SaaS
Ideally you have worked as a freelancer or is familiar with the needs of self-employed professionals