People Operations Lead @ Hnry
Hnry
People & HR, Operations
NZD 100k-120k / year
Posted on Jun 3, 2025
People Operations Lead @ Hnry
Wellington, New Zealand
Permanent, full time (open to PT .8FTE)
We're looking for a proactive and experienced People Operations Lead / People Partner - Operations to join our growing team. You’ll play a key role in delivering a world-class employee experience, driving operational excellence across our people processes, and supporting our managers and team members in Australia and New Zealand to thrive.
This is a practical, delivery-focused role - perfect for someone who thrives on structure, enjoys solving problems, and is passionate about enabling great people experiences through systems and processes.
Responsibilities
Manage employee relations matters - including performance, conduct, grievances, and general manager support - ensuring issues are handled fairly and in line with policy.
Maintain and update our suite of people policies and procedures; create new ones as required to ensure we remain compliant and aligned with best practice.
Oversee and deliver operational HR processes across the employee lifecycle, including onboarding, offboarding, leave, and benefits administration.
Manage and roll out our engagement surveys, peer touchpoint reviews, and ad-hoc people surveys; support reporting and follow-up actions.
Coordinate our PD session rhythm, tracking completion and ensuring all managers are applying our Capability Framework effectively.
Support performance management processes and ensure documentation and actions are consistent and timely.
Maintain tools and systems to track and report on manager and team effectiveness.
Manage the delivery of our People Leader training and help evolve it over time to meet manager needs.
Facilitate onboarding and training sessions for new starters to ensure a smooth and engaging experience.
Manage accurate and compliant payroll processing for Australia and New Zealand, working closely with Finance and our payroll providers.
Negin - Head of People
You will
Be a self-motivated team-player, driven to achieve, and excited by challenges
Be flexible and open to change, with a strong desire to achieve the best within a constantly evolving environment
Approach challenges with a curious mindset and empathy for the team, always considering the impact of changes
Have excellent communication and collaboration skills — we work together and succeed as a team
Have 5+ years of HR generalist or operations experience, ideally across both Australia and New Zealand
Be confident managing payroll, HR systems, and compliance requirements
Bring hands-on experience with employee relations and advising managers on day-to-day people matters
Be a process-driven person who thrives on detail, documentation, and doing things right
Be confident coordinating surveys, PD check-ins, and operational rhythms across the business
Love helping others - whether that’s guiding managers through a tough conversation or onboarding a new hire
Be proactive, efficient, and happy to get stuck into the work that keeps things running smoothly
Bonus points for the following:
Exposure to leadership or compliance training facilitation
Experience being self-employed (freelancing, contracting etc) in any industry/profession
How we work
We are a fast-moving, highly collaborative, motivated and dynamic company, that is growing and evolving quickly
We have offices and team members in New Zealand, Australia and the UK
We take a data-driven approach to everything we do, making decisions based on user behaviour - constantly tweaking and optimising to improve
We work in an agile way, delivering improvements iteratively in small chunks. We track the impact of our work and measure ourselves based on delivering tangible contributions towards agreed targets
We encourage experimentation - whether that's experimenting with new tools or techniques, or experimenting with new technologies
We invest in our people, and provide opportunities for career growth and progression
We work hard and we finish on time, no crazy hours
Salary banding: $100,000 - $120,000 per annum
How to apply
Does this role sound like a good fit? Complete the Hnry Job Application Form.
